Contents
Diagnosing Symptom(s)
Follow this guide if you see any of the following:
Symptom |
Your promotions results are not being shown on the Marketing tab on the Analytics dashboard. |
Potential causes for this issue includes:
- Your promotion dates are not current.
- Your promotion is not linked to any storefronts.
- Your promotion is paused.
- The Marketing dashboard on Analytics is not properly configured.
Troubleshooting Steps
Troubleshooting Method | Steps | Media |
If a promotion status is marked as “Active” but you are not seeing results on the Marketing tab of the Analytics dashboard, then you might need to link storefronts to your promotion. |
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If your promotion is not generating results on the Marketing tab of the Analytics dashboard, check if your promotion’s status is marked as “Inactive”. If so, you will need to modify your promotion dates so that it starts immediately. |
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If your promotion is not generating results on the Marketing tab of the Analytics dashboard, check if your promotion’s status is marked as “Paused”. If so, you will have to resume the promotion. |
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Are all your promotion not generating results on the Marketing tab of the Analytics dashboard when all your promotions are set as “Active” and linked to storefronts? Check whether filters are applied to their Marketing dashboard on Analytics. |
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F.A.Q.
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Q: Can I see the results of non-Otter promotions on the Marketing dashboard?
- A: Yes, you can see results from promotions created out of Otter on the dashboard if the service on which you created the promotion is integrated with Otter.
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Q: Can I edit a promotion’s objectives while it’s running?
- A: You can modify a promotion at any time by clicking on the promotion and changing its parameters, then clicking on the save button.
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Q: If I modify a promotion directly on a delivery app, will it override the parameters I set on Otter?
- A: All modifications made outside the Otter Promotions tab will be overridden by the parameters set on Otter. If you wish to modify a promotion, you can do it directly within the Otter dashboard.
Additional Resources
For help with this process, check out Promotions How to video or Analytics How to video.
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