Store is Showing Closed/Paused but I'm Open

Samuel Hammond
Samuel Hammond
  • Updated

Please try to unpause your store via Otter using the button in the upper right-hand corner of your screen. This will pop open a sidebar, which will allow you to unpause 1 or all of your storefronts.

 

close_but_open.png

 

Note: Your store may show closed if it’s within 30 minutes of your store opening. This status sometimes takes 30 minutes to update at the beginning of the day.


If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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