How do I see cancelled orders?

Stefania Sarti
Stefania Sarti
  • Updated

Table of Contents


How to View Canceled Orders in Original Order Manager

Orders canceled by a party other than the restaurant will sit at the top of the incoming order screen and will show as Cancelled.



To clear a canceled order, click on the order and select Clear Order. This will drop the order off of the screen. 



You can see any canceled orders on the Order History page.



A canceled order will be clearly marked with a red bubble that says Cancelled on the right-hand side of the Order History page.



To navigate to the Order History:

  1. Use the menu icon (☰) in the upper left-hand corner of your screen
  2. Click on the History section on the side panel that pops out



How to View Canceled Orders in Native Order Manager

  1. Select Orders in the homepage.
    download - 2023-09-11T144754.425.png
  2. Select the Canceled tab on the top banner.
    download - 2023-09-11T193203.290.png
  3. In order details, select Remove from list to remove a canceled order.
    download - 2023-09-11T193320.015.png

Please review What is my Order History to locate your Order History in Native Order Manager.

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request



Article is closed for comments.