Otter iOS Restaurant Manager App

Kurt De La Rosa
Kurt De La Rosa
  • Updated

Summary

The Otter iOS app is our IOS app aimed at helping Business Manager users better understand their metrics on the go. The app allows users to interact with their store performance (i.e. total sales, order volume, insights, etc.), pause/unpause their storefronts, adjust auto-accept, and visualize cancelled orders. As a reminder, this app does not allow the user to process orders.

Homepage Overview

Features include

  • Universal filters for time, brand/stores, and channels
  • Access to business insights and high level metrics
    • Total Sales
    • Order Volume
    • Order Value
  • Visualization of cancelled orders
  • Storefront status
    • Pause and Unpause storefronts (Pricing depends on region)
    • Adjust auto-accept (Pricing depends on region)

Home Screen Example Images: 

Screen_Shot_2022-10-27_at_3.27.07_PM__1_.pngScreen_Shot_2022-10-27_at_3.26.26_PM__1_.png

Notification Example Image:

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Insights Page Overview

Features included

  • Universal filters for time, brand/stores, and channels
  • Metric Cards
    • Total Sales
    • Order Volume
    • Order Value
  • Insights into
    • Store Performance
    • Channel Performance
    • Fulfillment performance

Insights Example Images: 

IMG_0DFB2F5D65D9-1.jpegIMG_571C94A9FB04-1.jpeg

 

Frequently Asked Questions

  1. What does the iOS App do?
    This app has (2) main focuses. Providing data on performance and admin access to adjusting store settings.
    The goal is that a business owner could open the app and be able to see how is my business doing? as well as make some quick adjustments on their side (i.e. controlling auto accept, etc.)
  2. What experiences are NOT included in this app?
    You cannot manage orders via this app. Meaning, you cannot process orders.
    You cannot sign up as a new customer via the app. Only plan upgrades are allowed.
  3. Why did we make this?
    We want to empower our business owners to be able to stay on top of their operations and make sure they reduce unavailability.
    We want our customers to have more access to the data for their stores.
  4. What countries is this live for?
    Global** except China.
  5. Why might a customer use this app?
    They can control their storefront status right from their pocket.
    They can review metrics and things on the go!
  6. Can I still login to Business Manager on my phone browser?
    Yes you can!
  7. Is the app Free?
    Access to the IOS app is free.
    Access to the additional features below will be dependent on region.
      1. Pause and Unpause storefronts

Installing the Otter iOS App

  1. Navigate to the App store on IOS and search for ‘Otter - Restaurant Dashboard
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  2. Look for the app with this logo and click ‘Get
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  3. Once the download is completed click on the app
  4. Click through our quick app introduction
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  5. Then use your Business Manager credentials to sign in
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  6. Welcome to Otter iOS app
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Troubleshooting

  1. Why can’t I download the app? What iOS versions are needed?
    Currently this app is only available for iPhone and Requires iOS 14.0 or later.
  2. Why don’t I see my stores?
    Are your integrations set up? Please review this guide on how to confirm your integrations are set correctly.
  3. Why can’t I toggle on / off my stores?
    Pausing and unpausing storefronts may not be part of your current plan or may not be available in your region. For more information around the regions we support or upgrading your plan please visit our Help Center:
  4. I still can’t make it work. Who do I contact for support?
    For any support for IOS Business manager, please visit Otter Restaurant Business Manager.

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