Direct Orders: Scheduled Orders

Summary

Otter’s new scheduled orders feature helps restaurants to better plan and manage their customers’ Direct Orders and offers more flexibility to their customers to select when they would like to receive their orders for delivery or pickup.

Features

Eaters can:

• Schedule an order for pickup or delivery in 15-minute windows based on menu hour and availability.

• Track their order using the order status link in the email receipt.

• Receive a reminder email 1-hour prior to the order.
  

Restaurant operators can:

• Enable/disable scheduled orders for pickup & delivery through the Direct Orders Merchant App.

• Select the number of days to allow scheduled up from same day only to 7 days.

• View & manage orders in the dedicated Scheduled section in Order Manager.
  
  

FAQs

• How do I enable/disable Scheduled Orders for pickup and delivery?
• Can eaters place a scheduled order when the store is paused through Order Manager?
• When does the order move from Scheduled to Active in Order Manager?

How do I enable/disable Scheduled Orders for pickup and delivery?

For all brands & stores

1. Navigate to the Direct Orders app from your Otter homepage by opening the Apps list.
2. Click Settings in the top-right corner.
3. In the Pickup or Delivery section, you can choose to enable scheduling and set the number of days to allow scheduling from same day only to 7 days.

For specific brands & stores

1. Navigate to the Direct Orders app from your Otter homepage by opening the Apps list.
2. Under Brands, click View Stores to see the list of stores associated with the selected brand.
3. Click the ellipse/radio button and select Settings.
4. Go to the Pickup or Delivery tab and toggle Override pickup/delivery settings.
5. Use the toggle to enable scheduling and set the number of days to allow scheduling from same day only to 7 days.

Can eaters place a scheduled order when the store is paused through Order Manager?

• No, this is not currently supported yet. However, we will be offering this in the near future!

When does the order move from Scheduled to Active in Order Manager?

• Activation time = pickup/delivery time - prep time (max if a range)
• The kitchen ticket will print when activated and send the alert to Order Manager as a new order.