Summary
This feature enables merchants to have more control over their tipping settings by allowing each merchant to configure their tipping options per-fulfillment mode and input custom amounts for the default tipping options for eaters. Currently, merchants cannot configure or manage their tip settings and a default set of tipping options are configured at the country-level.
Features
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Payment tab in Direct Orders>Settings removed since Stripe connection is moved to Otter>Billing and tip settings moved to the fulfillment tabs
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Enable/disable tipping per fulfillment mode
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Input custom tip amounts for the standard 3 options
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Example: A merchant can configure this to 18/20/25% for dine-in
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Select the defaulted tipping option per fulfillment mode
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Example: tipping options set as 18/20/25% and 20% is the default selected tip amount for eaters
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How do I enable & configure tips?
For all brands & stores
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Navigate to the Direct Orders app from your Otter homepage by opening the Apps list
2. Under Brands, click View Stores to see the list of stores associated with the selected brand.
3. Click the Settings button
4. Go to the desired fulfillment mode tab and toggle Override pickup settings
5. In the Tips section, toggle on Collect tips to enable tips, input custom amounts, and select the default option.
Still need help? Reach out to our team:
| Chat with support by clicking the chat icon in the bottom right corner of the Otter Dashboard. |
+1 (888) 681-8837 Send us a text to the number above for assistance over text message. |
Updated