Advanced Analytics FAQ

Stefania Sarti
Stefania Sarti
  • Updated

F.A.Q.s

Are the reports and data exactly the same as what I would find from my delivery partners’ portals?
You might notice a few differences in how we define the metrics.


How can I learn how to use each of the different reports?
For the most up to date information, please refer to the Otter Help Center.

 

How will Financials show data that’s been disputed as part of Disputes / Order Remake?
They will not be shown in the Financials - Payouts report.
However, you will still be able to see order adjustments when they go to the details of each pay statement.

 

I have ideas to make the product better. How do I get in touch?
Please fill out the feedback form so that we can reach out to you shortly.

 

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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