Direct Orders Payouts Overview

Stefania Sarti
Stefania Sarti
  • Updated


When your customers order directly through Otter, we handle your payout securely using Stripe. Every day, we will dispense the payments to Stripe at 3 AM, in your local timezone, for the orders made the previous day, from midnight to 11:59 PM. After that, Stripe usually takes 2-3 days to transfer the money to your restaurant's bank account, but sometimes it can take up to 14 days.

We want to be transparent with you: Otter doesn't charge any commission on your orders, but there are Stripe processing fees that apply.


How to set up Payouts in Direct Orders

Before you can start getting paid for your orders, you'll need to link your bank account to Otter through Stripe. This can be easily done in your Direct Orders' Payout settings.

To learn more about the payout setup, please check this article.


Frequently Asked Questions

Q: Where can I see my payments/payouts?

A: You can check your payouts by going to Otter Financials > Direct Orders > Transactions for each payout, and to Otter Financials > Payouts for a summary of all the payouts made for the day. 



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