I am missing orders from a Delivery Partner

Stefania Sarti
Stefania Sarti
  • Updated

Are all the delivery partners connected on your tablet? To check:

  1. Select the menu icon (☰) in the top left corner and navigate to the Integrations tab
  2. Confirm the connection status

Any status color other than green or orange means there is an issue with your connection. This could be the reason an order is missing. Please reach out to our Support team via chat or email us at question@tryotter.com to fix a connection error. 

If your delivery partners are connected properly, please reach out to our team to look into a missing order. Please provide:

  1. Name of delivery partner
  2. Name or Number on the order 

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