How do I view my delivery partner's connection status?

Stefania Sarti
Stefania Sarti
  • Updated

To view the connection of your delivery partner, navigate to the Integrations page by clicking on the menu drop-down icon (☰) in the upper left-hand corner of your screen. Please select Integrations from the side panel.

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Once on the Integrations page, you’ll see your connected delivery partners and their status.

 

There are four colors that indicate the status of your connection:

  • Green
    • Accepting Orders - indicates the connection is stable
  • Gray (Status Unknown)
    • Indicates the connection didn’t go through properly. Please reach out to our Support Team via chat or email at question@tryotter.com to have this resolved.
  • Orange
    • Indicates a connection present and is processing. This will update to green shortly
  • Red
    • Indicates a connection error. This is likely due to a password change with your delivery partner. Please reach out to our Support Team via chat or email at question@tryotter.com to have this resolved.

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If you have virtual brands, you can use the drop-down in the upper left-hand corner of the screen to move between brands. Once you’ve selected a new brand, you’ll see the partners connected to that brand.

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