Menu Creation FAQ

Kurt De La Rosa
Kurt De La Rosa
  • Updated

Where do I delete the menu? I can't delete the menu

Select the menu > Go to menu setting > scroll down and you'll see Delete menu

Can I pause/unpause my stores from the tool?

No. You need to do it via Order Manager. Please check this article to know how to do it!

Where can I see all the menus imported/created?

When you go top Business Manager > click Menus tab > you can see the menu imported per brand.

What's a modifier?

A modifier is what you normally use to add extra items to an order. For example, if you want to sell a Burger with fries and drinks, people would select the burger and then select the sides and drink. These sides and drinks are the modifiers, so you would be able to select the type of drink, type of side to go with the burger.

How can I assign the menu to new locations?

Select the menu created > Menu settings > scroll down to Locations > click Edit > Add the location to that menu > Confirm.

Can I create promotions and publish them?

No. You would need to do that directly in the delivery platform. Alternatively, you could create a specific category with specific items and build the promotions as a special category.

Can I create different menus per location? (e.g. breakfast menu, lunch menu...)

Yes, you can.


If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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