What is Handoffs by Otter

Handoffs by Otter is a best-in-class order handoff solution that lets you manage orders throughout their entire lifecycle from preparation to ready for pickup to handoff.

• Optimally manage customer and courier front-of-house traffic to eliminate chaos.

• Reduce order issues and mistakes, ensuring the right order is given to the right person every time.

• Increase customer and courier satisfaction and protect your food quality by efficiently passing off delivery orders.

The key features include:

• Pickup feed. Provide order status information and alert couriers & customers when their order is ready through our customer-facing display.
• Check-in flow. Provide couriers and pickup customers with order status information and notify the kitchen upon arrival. The check-in process can be done via a QR code or a tablet located in the premises.

How does it work?

• The pickup feed is installed in a visible area outside your restaurant.
• Orders marked as “ready for pickup” in Otter’s Order Manager (by clicking on the bell icon) are displayed on the screen.

• Once ready, the courier or customer grabs the order at the handoff point defined by the restaurant.
• Once the order has been marked as “handed off” to the courier/customer in Otter Order Manager (by clicking on the bag icon), it disappears from the pickup feed.