Ratings and Reviews

Kurt De La Rosa
Kurt De La Rosa
  • Updated

Table of Content


 

Overview

Otter Analytics is the place where restaurant owners go to understand how their restaurant is doing. Analytics helps restaurant owners use data to make decisions that will increase their overall performance. Otter Analytics: Ratings and Reviews is a feature of our Advanced Analytics that provides an easy-to-understand dashboard of stores’ ratings and reviews across delivery apps.

Ratings and Reviews empowers restaurateurs to discover patterns in rating trends over the last 3 months, reviews across channels and store by store performance - from their customers’ eyes.


 

Features

  • Universal filters for time, brand/stores, and channels
  • Ratings breakdown
    • Average rating for the selected time period
    • Total reviews for the selected time period
  • Average weekly ratings
    • Line chart showing your ratings by delivery app.
  • 5 most recent reviews
    • Rating
    • Sore location
    • Summary of review
  • Store ratings
    • Shows your top 5 stores or bottom 5 stores by location.
    • Average rating
    • Number of ratings per store

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5 Most Recent Reviews Details

  • Most recent reviews for your brand over time.
  • Universal filters for time, brand/stores, and channels
  • Additional sorting for latest or oldest reviews

Data includes:

  • Delivery app
  • Date of review
  • Star Rating
  • Store location
  • Order
  • Review Text

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Store Ratings

  • Universal filters for time, brand/stores, and channels

Column

Details

Stores

Store corresponding to the rating.

Brand

Brand corresponding to the rating.

Rating

Average rating for the associated store

Votes

The total number of votes counted for the average rating.

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