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Dani-M

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Recent activity by Dani-M

  • Connecting an Otter Cloud (Hardwired) Printer via Ethernet TP-Link

    Page Contents: What You Need Step 1: Connect Power & TP-Link Step 2: Smart Device Setup Step 3: Printer Setup Step 4: Confirm Connection   Video Password: otter What You Need TP-Link device Prin...

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  • Direct Orders Payment Setup

      Direct Orders Stripe Connect Guide Set up your Stripe Connect account so your customers can pay upfront.This setup will take between 15-20 minutes. What you need: Business name (as it is legally...

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  • Why does my tablet keep timing out?

    Tablets have built-in features to put the device to sleep when inactive. This may prevent your tablet from playing a sound on an incoming order, which can disrupt the restaurant activity or cause p...

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  • Which types of printers are compatible with Otter?

    We have two types of printers for you to choose from depending on your business’s needs. Cloud (or Hardwired) Printers: These printers are preconfigured and delivered by Otter. All you need to do i...

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  • Troubleshooting Bluetooth Printers

    Bluetooth-enabled printers connect to the Otter tablet via the Otter One app. As such, when a Bluetooth printer isn’t working as expected, the issue is usually with the app, not the printer. Deleti...

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  • Troubleshooting Cloud and Hardwired Printers

    If your printer is offline (you can see its status in the Integrations section of Order Manager), confirm its internet connection method before doing anything else. Main Router: If your printer is ...

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  • Connecting a Bluetooth Printer

    To set up your Bluetooth printer, please ensure that your Otter tablet and printer are in close range. Excess distance between the two devices can prevent a stable connection. Bluetooth Printer Se...

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  • What receipts features are customisable?

    Currently, we can customise the following on receipts: Time/Time Zones Price display Modifier Groups Restaurant Name Print expected time of arrival for ASAP orders Identifier font sizes Addit...

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