Otter Analytics

Kurt De La Rosa
Kurt De La Rosa
  • Updated

Summary

Otter Analytics provides you with thorough, up-to-date information collected from all your delivery partners, so you can understand performance across sales, operations, finances, and more.

With Analytics you can:

  • Monitor your business performance and easily track your business' health.
  • Correct gaps in your operations by understanding the reasons behind order issues, lost revenue, avoidable cancellations, and availability.
  • Make the most of your marketing spend by seeing which in-apps promotions perform well and viewing your overall ROI.
  • Refine your menu with data that suggests combo ideas and upsell opportunities. See trends in item availability so you can plan better.

Features

  • Simple and flexible dashboards with key metrics for your business.
  • Actionable recommendations from your data.
  • Reports for making more informed decisions on operations, menus, promotions, staffing, and ratings.
  • Standardized reporting from all sales channels.
  • Detailed reporting at transaction - or in-store - levels.
  • One-click downloads for further analysis.

Video Walkthrough

Check out this walkthrough to discover how to make sense of the numbers within Otter Analytics.

Easily find what you're looking for:

0:30 - Using Analytics

0:50 - Business Performance

1:20 - Operational Excellence

2:02 - Menu Performance

2:40 - Marketing

3:26 - Staff

4:10 - Ratings & Reviews

4:50 - Reports

5:50 - Support


If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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