DoorDash: Two-Factor Authentication Walkthrough

Kurt De La Rosa
Kurt De La Rosa
  • Updated

Outlined below is a step-by-step process for completing 2-Factor Authentication via Business Manager.

Video

 

Step 1 - Login

  • Login using your Business Manager credentials at manager.tryotter.com

Step 2 - Integrations

  • Navigate to the Integrations section using the dropdown menu and select the Connected section

Step 3 - DoorDash Connections

  • Locate and select the DoorDash connection, which should show all Uber stores connected to your account

Step 4 - "Resolve Now"

  • For each store that displays Credential Issues, select Resolve Now on any DoorDash storefront in the Needs Attention section
  • The Accounts page will pop up after clicking on “Resolve Now”

UE2FA_5.png

Step 5 - Connect

  • Select “Connect” for both “Restaurant Manager account” and (if present) “Tablet” accounts:

Step 6 - Login Credentials

  • Enter/validate the Uber “USERNAME” + “PASSWORD” + “PIN” (if no PIN, enter NONE)

Screen_Shot_2023-01-06_at_5.57.59_PM__1_.png

Step 7 - Email Verification Code

  • For the field “VERIFICATION CODE”, please check your email inbox tied to your DoorDash account and look for an email sent by DoorDash labeled “Your Uber Verification code”

Step 8 - Enter Verification Code

  • In your open Otter portal page, enter the 4 digit number in the field titled “VERIFICATION CODE”, and select “Connect”
  • If you have successfully added BOTH to “Restaurant Manager account” and (if present) “Tablet” accounts, then you’re done!

 

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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