My Printer Isn't Working

Kurt De La Rosa
Kurt De La Rosa
  • Updated

Our apologies! We know how urgent (and frustrating!) this type of situation can be, but we’re ready to help.

Your appropriate troubleshooting steps will vary depending on whether your printer is Cloud-enabled, Bluetooth-enabled, or Hardwired. Find your type of printer below, and follow the directions listed.

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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