Financials - Spending

Kala Haley
Kala Haley
  • Updated

Table of Contents


The Spending feature, in the Financials Application, allows restaurant operators to have added visibility into their costs of doing business by linking their bank account and tagging transactions. This feature also provides a dashboard with different levels of aggregated views, across platforms and different transactions so restaurant owners can see cost-related insights.

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Spending Overview Page

Features include:

  • Metric charts for Total Month to Date Spend & Top Categories, Average Monthly Spending, Top Merchants and Top Transactions
  • Universal filters for Month or Brand/Stores
  • Ability to add new spending
  • Ability to add or manage accounts & stores

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Month To Date & Top Categories Detail View

Features included:

  • High level summary of your current month to date spending and how it compares to your last month.
  • Detailed Breakdown of your top Categories
    • Ability to breakdown further by label
    • # of total transactions
    • $ value of average transaction
    • Category Ranking
    • Top Category transactions
    • Table view of transactions

Category Summary Details




The date of the transaction


Zip code associated with the transaction/store. 


Ordering source such as UberEats, DoorDash, or GrubHub. 


Value of the aggregate subtotal of all orders in the payout, excluding tax, commissions, adjustments, etc.


Total Amount of the transaction

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Frequently Asked Questions

1. Is the bank connection secure?

Yes, Spending is powered by Plaid. Plaid is a secure partner that has coverage across different countries and is used by more than 12,000 financial institutions and more than 5,000 financial apps and services. Additionally, Plaid limits the information gathered from the financial institution to only what is required. It does not share your credentials, in the event that they are collected from the financial institution, with Otter, or other services. You can read more on Plaid’s End User Privacy Policy.


2. What banks can Plaid connect to?

A shortlist can be found here.


3. My bank and/or card are not on the list. What can I do?

For cards, try searching for the issuer instead of the name of the card (eg. Wells Fargo instead of Visa). If it still does not show up, Plaid may not have integrated with it yet. It is recommended you ask your financial institution to contact Plaid using this link so that they can begin the integration process.


4. Some transactions don’t seem to add up.

We encourage you to log in to your financial institution and review the transactions there. Plaid and Otter merely refer to the data available there.


5. Can personal transactions be excluded from the report?

Yes, each transaction can be excluded from the report. Select the transaction that was imported and use the Exclude Transaction button.


6. Can transactions be “allocated” or spread out over several months?

We currently do not support this.


7. I have transactions I paid for with cash. Can I have them included in the report?

Yes. Just create a new custom transaction and assign it to a store and category. It will then be reflected accordingly.


If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • SMS/Text or Telephone - Send us a text or give us a call anytime at 1-888-681-8837 for prompt service from our support experts.

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