Need assistance or have questions?

If you need additional help or information, you can contact support via the following:

• Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
• SMS/Text or Telephone - Send us a text or give us a call anytime at 1-888-681-8837 for prompt service from our support experts.

Frequently Asked Questions

1. Why do I have access to phone support now?
   To provide a better customer experience for customers, we are now making our phone hotline available to all customers! We are available 24/7 and accessible through the current Otter support hotline (1-704-396-8837). 
   
   

2. What are your Support operating hours?
   Support is currently operating 24 hours a day, 7 days a week! Call us anytime you need help! 
   
   

3. I want to get someone to explain more about Otter, who can talk to me about it?
   We’ll transfer you to our sales team, who will be more than happy to share what Otter can do to help you and your restaurant grow and thrive. :) Please wait while we transfer you to our sales team.
   
   

4. I am in the process of activating/onboarding my Otter account, who can help me out?
   If you're new to Otter, please reach out to our helpline at the number provided below for assistance:

- Phone Number: (704) 396-8837 Option #3
- Operating Hours: Daily 6am-11pm PST