Self Serve Publish Error: Nested Modifiers

April Lara
April Lara
  • Updated

When attempting to Publish the menu through Otter after Updating from POS, you may experience the following publishing error:

Screenshot 2024-02-06 alle 16.54.24.png

If you see “Nested modifiers are not supported by some of your services,” it means that some item(s) have modifier group(s) within its modifier group. 

Screenshot 2024-02-06 alle 16.55.15.png

You can see the details of the nested modifier groups: 


Here, within the “Salad Choice” modifier group, we have a modifier group called “Grilled Chicken Add On”:

Screenshot 2024-02-06 alle 16.56.13.png

As many platforms (such as mentioned here: BentoBox, ChowNow, DoorDash, Grubhub, and Ritual) do not support nested modifiers, you will be able to publish the menu on all your integrated platforms once you have removed the nested modifier from your POS menu.

In this case, an option would be to delete House Salad from POS and add two separate House Salad items:

  1. House Salad - $0.00
  2. House Salad with Grilled Chicken Add On - $3.00


If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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