Table of Contents

• Description: What is it?
• How does it work?
• FAQ

Description: What is it?

A menu preview is essentially a virtual storefront that displays the menu offerings of a restaurant. It allows customers to browse through the available items. The Menu preview includes photos of the dishes, descriptions, and pricing information.

Why are there differences between Preview and my Otter menu?

At this time, Preview will not display nested modifiers (modifiers within modifiers) and pricing per fulfillment (different prices for delivery vs. pick-up). We are working on providing support for these features!

Why are there differences between Preview and my customer-facing menu?

Item ordering may differ between the external service and Otter. Services may dynamically adjust the order of menu items based on varying factors. This is done automatically by the service and is not controlled by Otter.

How does it work?

Step #	Process	Additional Information
1	In self-serve, navigate to the Menu Tab and click on menu name
2	Click on Preview Menu
3	Select the location and the service Once selected, click on Preview A new window will open
4	You can now preview your menu !
5	On the top, you can view the menu name, location & the service Click on the category name, it will redirect it to it in the menu

FAQ

If you need additional help or information, you can contact support via the following:

• Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
• SMS/Text or Telephone - Send us a text or give us a call anytime at 1-888-681-8837 for prompt service from our support experts.