How to Reset Your Otter Tablet

April Lara
April Lara
  • Updated

Follow the steps outlined below to reset your Otter tablet.

 

Step 1

Press Start to begin the reset process.

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Step 2

Connect to your local Wi-Fi. 

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Please wait for a few minutes while your tablet is getting ready…  Screenshot

Step 3

Click the Accept & continue button to proceed.  

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The tablet will begin to set up your device… Screenshot

Step 4

Click Next to move forward with the reset process. 

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Step 5

Do not click next. Please press “Don’t copy” to move to the next step. 

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Step 6

Do not click next. Please click “Skip” to move to the next step. 

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Step 7

Click “Skip” to move to the next step. 

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Step 8

You will see a series of toggles on the screen. Do not toggle these off. 

Instead, scroll down to the bottom and hit the Accept button.

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Step 9

You will be asked to set a screen lock. Please do not set a screen lock code or the tablet will be completely inaccessible. 

Instead, click the “Skip” button.

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Step 10

Please skip the screen lock process and click the “Skip anyway” button instead.

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Please wait while the tablet is checking for updates…

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Please wait for a few minutes while the tablet begins preparing your device… Screenshot

Step 11

Once the tablet is prepped, click the “RESOLVE” option to allow the tablet proceed with the setup. 

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Step 12

You will see the options pictured in the image to the right. Please click “Esper device management.” 

Do not click any of the other options or it will disrupt the whole process.

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Once inside the Esper Device Management option, please toggle ON Permit usage access, then click the Back button to return to the previous screen. Screenshot

Step 13

You will now see that the Esper Device Management is Allowed. Click the Back button to return to the previous screen.

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Step 14

The device will now begin installing the Otter app.

Once the installation is complete, please access the Otter app. 

Lastly, log in with your device credentials and that’s it! You’re good to go.

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If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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