Self Serve Publish Error: Negative Prices are not supported

Jordan Sahmaunt
Jordan Sahmaunt
  • Updated


These steps will walk you through fixing the menu capability error Negative Prices are not supported.

1. Click on Publish button in the top right of the Business Manager.



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2. Click on View all to see publish errors.

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3. The error reads Negative prices are not supported by Click on View all to view the items that have negative prices set.


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4. Click on Edit button in front of the first listed item


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5. Scroll down to "Item Default price", remove the negative prices and replace them with "0".

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6. Click on Save.

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7. Follow the same steps to fix the rest of the prices and then publish the menu.

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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