Otter Bundle Packages & Hardware Pricing

Overview

Effective August 15, 2023 for the United States & Canada

 

Otter has created packages to simplify the package selection process and ensure each customer can select what caters to their specific needs. 

Each package has its own unique features and benefits, allowing you to choose the level of service that suits your needs. Checkout the breakdown below to evaluate the packages, compare costs, and decide which package fits your needs the best.

 


 

Otter Product Bundle Packages

 

Otter Bundles

There are three tiers of packages you can choose from: 

  • Otter Lite
  • Otter Standard
  • Otter Premium

As you move up in tiers, you unlock additional features that enhance the value and comprehensiveness of the package.

 

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Activation Fee:

The activation fee covers the onboarding assistance required to deliver a ready-to-use product for our customers and allows us to offer a lower price point for our customers.

*The one-time activation fee is charged per location.

 

Otter Direct Orders Bundles

Otter also offer Direct Orders packages. These packages allow flexibility for anyone seeking an individualized approach to their online ordering experience. You can choose between: 

  • Digital Dine-In
  • Online Ordering
  • Direct Orders Full Suite

Pricing will change based on the bundle or type of Direct Order package.

 

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Setup Fee:

Digital dine- In, Online Ordering, and the Direct Orders Full Suite all have a one-time setup fee of $100.

 


 

Pricing Breakdown

 

Payment Options

  1. Monthly (M2M): This is the classic "Pay-As-You-Go"; you will pay month to month with no time agreements.
  2. Annual (Pre-Pay): This is a 1-year agreement paid in full at the beginning.

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Hardware

When getting set up with Otter, there are different hardware options to select that will power your Otter subscription products and best suit your business needs. Currently, Otter offers:

  • Tablets
  • POS Terminals
  • Kiosks
  • Kitchen Display Systems (KDS)
  • Printers
  • Card Readers
  • Accessories

 

Tablets

The Otter tablet allows restaurants to manage their delivery business. This tablet allows access to Order Manager— the hub which streamlines orders from different delivery services into one interface. 

Otter Tablet Options:


 

Device Device Info Image
Lenovo M9
  • 9” Wifi tablet
  • 32GB Memory
  • 3GB RAM

Price:

$20/month lease or $299 buy

Lenovo M9 Tablet
Lenovo P11
  • 11” Wifi tablet
  • 64GB Memory
  • 4GB RAM

Price:

$29/month lease or $399 buy

Lenovo P11 Tablet
Samsung A7 Lite
  • 8.7” Wifi tablet
  • 32GB Memory
  • 3GB RAM

Price:

$20/month lease or $299 buy

Samsung A7 Tablet
Samsung LTE A7 Lite

US ONLY

  • 8.7” LTE tablet
  • 32GB Memory
  • 3GB RAM
  • Offered with data plan for access to Wifi

Price:

$80/month lease

Samsung A7 Tablet
Samsung A8
  • 10.5” Wifi tablet
  • 32GB Memory
  • 3GB Ram

Price:

$29/month lease or $399 buy

Samsung A8 Tablet

 

Otter App:

Each Otter tablet comes with the Otter App pre-installed.

 

POS Terminals

The Otter POS Terminal is the device that allows restaurants to manage in store orders and delivery business all in one place. These terminals allow access to Order Manager as well as the Otter POS App, which streamlines both in store and delivery platform orders into one seamless interface.

Otter POS Terminal Options:


 

Device Device Info Image
iMin Dual Screen

Price:

$60/month lease or $749 buy

iMin Dual Screen POS
iMin Single Screen

Price:

$50/month or $649 buy

iMin Single Screen POS
HD15 Single Screen

CANADA ONLY

Price:

$29 CAD/month lease or $399 CAD buy

HD15 POS
HD25 Dual Screen

CANADA ONLY

Price:

$39 CAD/month lease

HD25 POS

Otter POS App:

Each terminal that we provide comes with the Otter POS App pre-installed.

 

Kiosks

Otter Kiosks offer a seamless ordering experience for guests while boosting the efficiency of restaurant staff.

Otter Kiosk Options:

Device Device Info Image
Standing Flytech Kiosk

ONLY AVAILABLE IN BUNDLE

  • Requires Kiosk SW Subscription
  • 27" screen

Price:

$289/month lease or $5,500 buy

Standing Flytech Kiosk
Samsung Standing Kiosk

ONLY AVAILABLE IN BUNDLE

  • Requires Kiosk SW Subscription
  • 24" screen

Price:

$2,500 buy

Samsung Standing Kiosk
Tabletop Kiosk
  • 15" screen
  • S700 card reader and dock included

Price:

$85/month lease or $1,200 buy

iMin Single Screen POS
S700 Reader & Dock


 

 

Kitchen Display Systems (KDS)

A Kitchen Display System (KDS) is an electronic display tool used in restaurant kitchens to streamline and manage food preparation and order fulfillment— by replacing traditional paper tickets with digital screens that provide real-time information about incoming orders.

Otter KDS Options:


 

Device Device Info Image
Flytech K739
  • Requires Otter KDS Subscription
  • 21.4" screen

Price:

$75/month or $1,000 buy

Flytech K739 21.5" KDS

 

Printers

Bluetooth Printers

Bluetooth printers are receipt printers that connect directly to Otter tablets and POS terminals via Bluetooth for easy set up. 

Otter Bluetooth Printer Options:


 

Device Device Info Image
Rongta RP328
  • Not suitable for Otter POS operations
  • 80mm

Price:

$20/month lease or $149 buy

Rongta Bluetooth Printer RP328
Epson TM-M30ii BT
  • Compatible for Otter POS operations
  • 80mm

Price:

$20/month lease or $299 buy

Epson TM-M30ii BT Printer
Rongta RP310
  • Not suitable for Otter POS operations
  • Prints individual item sticker labels
  • 60mm and 40mm labels
Rongta RP310 Sticker Printer

Connection Range:

Bluetooth printers require the printer to be within a 15-foot range of the paired device in order to stay connected.

 

Cloud Printers

Cloud Printers are also referred to as a “Hardwired Printer” because they require hard-wiring (Ethernet or TP Link) to get online. 

Otter Cloud Printer Options:


 

Device Device Info Image
Epson TM-M30 NT
  • 80mm

Price:

$20/month lease or $299 buy

Epson TM-M30ii BT Printer
Epson TM-T88vi
  • 80mm

Price:

$20/month lease or $299 buy

Epson TM-T88vi

 

Card Readers

Card readers allow payment to be accepted via card orders through the Otter tablet or POS terminal using a USB or bluetooth connection.

Otter Card Reader Options:


 

Device Device Info Image
Stripe M2 Reader
  • US credit card reader
  • Connects to Otter POS terminal via Bluetooth or USB connection

Price:

$10/month lease or $99 buy

Stripe M2 Card Reader
Wisepad Reader
  • Canadian card reader
  • Connects to Otter tablet or POS terminal 

Price: 

$10CAD/month lease or $99CAD buy

Wisepad Card Reader
Stripe s700 Reader
  • US credit card reader
  • Connects to Otter POS terminal via Bluetooth or USB connection

Price:

$39/month lease or $450 buy

S700 Reader & Dock

 

Stripe Account Requirement:

A Stripe account must be created and linked to Otter in order to use card readers above.

 

Accessories

Hardware accessories allow restaurants flexibility in using Otter hardware in a way that functions best for your business. 

Otter Hardware Accessory Options:


 

Device Device Info Image
Printer Receipt Roll
  • 80mm thermal receipt paper

Price:

$35/ 10-pack refills

Printer Paper Roll
Sticker Printer Label Roll
  • 80mm or 60mm thermal label

Price:

$39/ 10-pack refills

Sticker Printer Label Roll
Tablet Stand
  • 360 degree rotation base

Price:

$35 buy

Tablet Stand
M2 Dock
  • Compatible with Stripe M2 Reader

Price:

$35 buy

M2 Dock

 


 

Hardware Bundles

A hardware bundles are packages that includes multiple hardware components or devices grouped together (for lease or sale) that offer a complete solution for business needs. 

Otter Hardware Bundle Options:


 

Bundle Name Items  Price

CANADA ONLY

Single Screen POS Terminal Bundle

  • HD15 Single Screen Terminal
  • Wired Pairing USB-A to USB-B
  • Wisepad 3 Card Reader 
  • Epson Bluetooth Printer
  • 10 pack Printer Paper Rolls
$49 CAD/month lease or $799 CAD buy
Single Screen POS Terminal Bundle
  • iMin Single Screen Terminal
  • Wired Pairing USB-A to USB-B
  • M2 Card Reader & Dock (US ONLY)
  • Wisepad 3 Card Reader (CA ONLY)
  • Epson Bluetooth Printer
  • 10 pack Printer Paper Rolls
$75/month lease or $1,100 buy

CANADA ONLY

Dual Screen POS Terminal Bundle

  • HD25 Dual Screen Terminal
  • Wired Pairing USB-A to USB-B
  • Wisepad 3 Card Reader 
  • Epson Bluetooth Printer
  • 10 pack Printer Paper Rolls
$59 CAD/month lease or $899 CAD buy
Dual Screen POS Terminal Bundle
  • iMin Dual Screen Terminal
  • Wired Pairing USB-A to USB-B
  • M2 Card Reader & Dock (US ONLY)
  • Wisepad 3 Card Reader (CA ONLY)
  • Epson Bluetooth Printer
  • 10 pack Printer Paper Rolls
$85/month lease or $1,200 buy
Kiosk 27" Bundle
  • Flytech K86B Kiosk
  • Podium Mount
  • Stripe s700 Card Reader
  • s700 Cradle
  • Epson Bluetooth Printer
  • 10 pck Printer Paper Rolls
$289/month lease or $5,500 buy
Kiosk 15" Bundle
  • Stripe s700 Card Reader
  • s700 Cradle
  • Wired Pairing USB-A to USB-B
  • Epson Bluetooth Printer
  • 10 pck Printer Paper Rolls
$100/month lease or $1,500 buy

 


 

Frequently Asked Questions

Can I change or update my subscription or payment option after initial setup?


Yes!  Just reach out to our Customer Success Team at success@tryotter.com for any subscription plan adjustments.

Is there a limit for adding a new Otter virtual brand to my subscription?


Otter Standard and Otter Premium both include 1 Otter Virtual Brand in each package. Each additional Virtual Brand is $30/location – there is no limit or cap.

If I'm subscribed to a bundle no longer offered, once it expires— will I need to update to a new subscription?


We encourage all our existing customers to ask about our new bundles/pricing. You could gain access to more products and features with only a small difference in cost. Reach out to our Customer Success Team (success@tryotter.com) to learn more about the new bundles/pricing options.

How can I add third-party logistics (3PL) for my delivery partners? 

 

  • To enable 3PL for delivery partners on Otter Lite, a corresponding add-on will need to be updated for your subscription.

    For Otter Lite + Online Ordering only subscriptions there is a $10 add-on to use 3PL rates for self-delivery on delivery partner orders.

  • For Otter Standard & Premium subscriptions, access to 3PL it is included in the bundle plans— it does not require an add-on or additional cost.
  • For Otter Direct Orders & Online Ordering subscriptions, 3PL product can be used to fulfill non-delivery partner orders at no additional charge.

If I currently pay for POS Integrations for Order Aggregation, do I also need to pay for POS Integrations for Direct Orders?


There is no additional monthly cost for POS Integrations for Digital Dine-In and Online Ordering add-ons for the following Order Aggregation bundle subscriptions:

  • Otter Lite + POS Integrations
  • Otter Standard
  • Otter Premium

 


 

Still need help? Reach out to our team:

Chat Icon in Otter Dashboard Live Chat   Text bubble Text/SMS Message
Chat with support by clicking the chat icon in the bottom right corner of the Otter Dashboard.  

+1 (888) 681-8837

Send us a text to the number above for assistance over text message.


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