Overview
Otter has created packages to simplify the package selection process and ensure each customer can select what caters to their specific needs.
Each package has its own unique features and benefits, allowing you to choose the level of service that suits your needs. Check out the breakdown below to evaluate the packages, compare costs, and decide which package fits your needs the best.
Otter Product Bundle Packages
Otter Bundles
There are three tiers of packages you can choose from:
- Otter Lite
- Otter Standard
- Otter Premium
As you move up in tiers, you unlock additional features that enhance the value and comprehensiveness of the package.
The activation fee covers the onboarding assistance required to deliver a ready-to-use product and allows us to offer a lower price point for our customers.
*The one-time activation fee is charged per location.
Otter Direct Orders Bundles
Otter also offers Direct Orders packages. These packages allow flexibility for anyone seeking an individualized approach to their online ordering experience. You can choose between:
- Digital Dine-In
- Online Ordering
- Direct Orders Full Suite
Pricing will change based on the bundle or type of Direct Order package.
Digital Dine-in, Online Ordering, and the Direct Orders Full Suite all have a one-time setup fee of $100.
Pricing Breakdown
Payment Options
- Monthly (M2M): This is the classic "Pay-As-You-Go"; you will pay month to month with no time agreements.
- Annual (Pre-Pay): This is a 1-year agreement paid in full at the beginning.
Hardware
When getting set up with Otter, there are different hardware options to select that will power your Otter subscription products and best suit your business needs. Currently, Otter offers:
Countries outside of the US&C
Currently, we do not provide hardware for countries outside of the United States and Canada, but we do support "Bring Your Own Device (BYOD)." If you're in a country outside of the US&C, you must bring your own tablet/printer to use with Otter. For a list of compatible printers, reference Otter Printer Options.
*Otter POS (and related hardware) is currently only available in the US&C.
Tablets
The Otter tablet allows restaurants to manage their delivery business. This tablet allows access to Order Manager— the hub that streamlines orders from different delivery services into one interface.
Otter Tablet Options:
| Device | Device Info | Image |
|---|---|---|
| Lenovo M9 |
Price: $20/month lease or $299 buy |
|
| Lenovo P11 |
Price: $29/month lease or $399 buy |
|
| Samsung A7 Lite |
Price: $20/month lease or $299 buy |
|
| Samsung LTE A7 Lite |
US ONLY
Price: $80/month lease |
|
| Samsung A8 |
Price: $29/month lease or $399 buy |
Each Otter tablet comes with the Otter App pre-installed.
POS Terminals
The Otter POS Terminal is the device that allows restaurants to manage in-store orders and delivery business all in one place. These terminals allow access to Order Manager, as well as the Otter POS App, which streamlines both in-store and delivery platform orders into one seamless interface.
Otter POS Terminal Options:
| Device | Device Info | Image |
|---|---|---|
| iMin Dual Screen |
Price: $60/month lease or $749 buy |
|
| iMin Single Screen |
Price: $50/month or $649 buy |
|
| HD15 Single Screen |
CANADA ONLY Price: $29 CAD/month lease or $399 CAD buy |
|
| HD25 Dual Screen |
CANADA ONLY Price: $39 CAD/month lease |
Each terminal that we provide comes with the Otter POS App pre-installed.
Kiosks
Otter Kiosks offers a seamless ordering experience for guests while boosting the efficiency of restaurant staff.
Otter Kiosk Options:
| Device | Device Info | Image |
|---|---|---|
| Standing Flytech Kiosk |
ONLY AVAILABLE IN BUNDLE
Price: $289/month lease or $5,500 buy |
|
| Samsung Standing Kiosk |
ONLY AVAILABLE IN BUNDLE
Price: $2,500 buy |
|
| Tabletop Kiosk |
|
|
Kitchen Display Systems (KDS)
A Kitchen Display System (KDS) is an electronic display tool used in restaurant kitchens to streamline and manage food preparation and order fulfillment— by replacing traditional paper tickets with digital screens that provide real-time information about incoming orders.
Otter KDS Options:
| Device | Device Info | Image |
|---|---|---|
| Flytech K739 |
|
Printers
Bluetooth Printers
Bluetooth printers are receipt printers that connect directly to Otter tablets and POS terminals via Bluetooth for easy setup.
Otter Bluetooth Printer Options:
| Device | Device Info | Image |
|---|---|---|
| Rongta RP328 |
|
|
| Epson TM-M30ii BT |
|
|
| Rongta RP310 |
|
Cloud Printers
Cloud Printers are also referred to as “Hardwired Printer” because they require hard wiring (Ethernet or TP-Link) to get online.
Otter Cloud Printer Options:
| Device | Device Info | Image |
|---|---|---|
| Epson TM-M30 NT |
|
|
| Epson TM-T88vi |
|
Card Readers
Card readers allow payment to be accepted via card orders through the Otter tablet or POS terminal using a USB or Bluetooth connection.
Otter Card Reader Options:
| Device | Device Info | Image |
|---|---|---|
| Stripe M2 Reader |
|
|
| Wisepad Reader |
|
|
| Stripe s700 Reader |
|
A Stripe account must be created and linked to Otter in order to use the card readers above.
Accessories
Hardware accessories allow restaurants flexibility in using Otter hardware in a way that functions best for your business.
Otter Hardware Accessory Options:
| Device | Device Info | Image |
|---|---|---|
| Printer Receipt Roll |
|
|
| Sticker Printer Label Roll |
|
|
| Tablet Stand |
|
|
| M2 Dock |
|
Hardware Bundles
A hardware bundle is a package that includes multiple hardware components or devices grouped together (for lease or sale) that offer a complete solution for business needs.
Otter Hardware Bundle Options:
| Bundle Name | Items | Price |
|---|---|---|
| Single Screen POS Terminal Bundle |
|
$75/month lease or $1,100 buy |
|
CANADA ONLY Single Screen POS Terminal Bundle |
|
$49 CAD/month lease or $799 CAD buy |
| Dual Screen POS Terminal Bundle |
|
$85/month lease or $1,200 buy |
|
CANADA ONLY Dual Screen POS Terminal Bundle |
|
$59 CAD/month lease or $899 CAD buy |
| Kiosk 27" Bundle |
|
$289/month lease or $5,500 buy |
| Kiosk 15" Bundle |
|
$100/month lease or $1,500 buy |
Frequently Asked Questions
Can I change or update my subscription or payment option after the initial setup?
Yes! Just reach out to our Customer Success Team at success@tryotter.com for any subscription plan adjustments.
Is there a limit to how many new Otter virtual brands I can add to my subscription?
Otter Standard and Otter Premium both include 1 Otter Virtual Brand in each package. Each additional Virtual Brand is $30/location – there is no limit or cap.
If I'm subscribed to a bundle no longer offered, once it expires— will I need to update to a new subscription?
We encourage all our existing customers to ask about our new bundles/pricing. You could gain access to more products and features with only a small difference in cost. Reach out to our Customer Success Team (success@tryotter.com) to learn more about the new bundles/pricing options.
How can I add third-party logistics (3PL) for my delivery partners?
- To enable 3PL for delivery partners on Otter Lite, a corresponding add-on will need to be updated for your subscription.
For Otter Lite + Online Ordering only subscriptions there is a $10 add-on to use 3PL rates for self-delivery on delivery partner orders. - For Otter Standard & Premium subscriptions, access to 3PL is included in the bundle plans— it does not require an add-on or additional cost.
- For Otter Direct Orders & Online Ordering subscriptions, 3PL products can be used to fulfill non-delivery partner orders at no additional charge.
If I currently pay for POS Integrations for Order Aggregation, do I also need to pay for POS Integrations for Direct Orders?
There is no additional monthly cost for POS Integrations for Digital Dine-In and Online Ordering add-ons for the following Order Aggregation bundle subscriptions:
- Otter Lite + POS Integrations
- Otter Standard
- Otter Premium
Still need help? Reach out to our team:
| Chat with support by clicking the chat icon in the bottom right corner of the Otter Dashboard. |
+1 (888) 681-8837 Send us a text to the number above for assistance over text message. |
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