Live Alerts

The Live Alerts feature on the Otter Dashboard alerts you, in real-time, when a selected event occurs at one of your stores— allowing you to take quick action to resolve a possible issue.

Turning on Live Alerts can:

• Provide Immediate Awareness: Live Alerts ensure prompt awareness of disruptions in store operations, enabling swift issue resolution.
• Minimized Downtime: Real-time notifications facilitate quick action to address problems, reducing downtime and ensuring consistent service.
• Enhance Customer Experience: By proactively managing operations with Live Alerts, customer experiences improve and foster loyalty.

Key Features

• Notification Preferences: receive alerts via SMS, Email, WhatsApp, or the Otter iOS app. Choose which alert(s) suits your preferences by selecting how you want to receive notifications.
• Select Notifications: Otter offers a wide variety of notification types— allowing you to pick the types of events you want to be alerted for.
• Alert Recipients: Store managers, franchisees, co-owners, or other staff can select to receive alerts— to make sure the right audience is receiving the right notifications.

Live Alert Settings

Settings and preferences for Live Alerts can be selected or changed from the Otter Dashboard. There you can view:

• Brand & Location Settings
  Filtering notifications by specific brands or store locations
• Notification Type
  Choose how and what type of notification(s) you’d like to receive

To access settings for Live Alerts, follow the steps below:

• Step 1:
  
  From the Otter Dashboard, click the profile icon in the top right corner and select Settings
• Step 2:
  
  Then click Notifications > Live Alerts from the left-side menu

Notification Types

You can receive Live Alerts for all notification types by toggling on the [Turn on all alerts] option in the right-hand corner of Live Alert Settings, or you can individually choose which notifications you'd like to receive.

Learn about each Live Alert notification type below.

Orders

• Order prep times are changed on any storefront.
• A team member turns off auto-accept at the restaurant.
• A third-party POS injection fails to inject an order.

• Delivery App integration is disconnected and can be repaired within the Otter Dashboard. NOTE: Click the [Update Credentials] button from the Live Alert email to start the resolution process, or sign in to your Otter Dashboard and look for the Disconnect Channels alert on the left-hand side.

  

• There are 3+ consecutive canceled or missed orders on any connected delivery channel.

Store Hours

Regular Store Hours

• Any storefront is paused or goes offline.
• Store hours don't match across delivery platforms.
• Set store hours have changed for any reason.

Special Store Hours

• “Special Store Hours” haven't been updated, and there is an upcoming North American Holiday.
• Set "Special Store Hours" change for any reason.

Menus

• Menu items are marked “Unavailable” at the restaurant— also called “Out of Stock” or “86’d”.
• Menu publishing fails for one or more delivery service integrations or locations.

Live Alerts in the Otter Business Manager App

• Prep time adjustments

• Auto-accept being turned off

• Storefront pauses

• Changes to item availability statuses

Step	Process	Image
1	Accessing Alerts from Home Page: To access the Alerts for an entire Organization, click the Alerts tab from the bottom tab options.
2	Filtering for Brand/Location Specific Live Alerts: To filter for a specific Brand or Location, click the Filter button at the top of the Alerts page. Then in the filters page, click the Pencil icon to open the location filters. Toggle ON/OFF locations and click Done to apply the filters.
3	Storefront Paused Live Alert: If a storefront has been paused, the user will receive a Storefront Paused Live Alert. Users can click the Manage button within the alert message to open up more details. The detail page will show the user the following information: The Channel that was paused The Location(s) that were paused The Time that the Storefront was paused
4	Auto-Accept Turned Off Live Alert: If a brand has turned off the auto-accept orders setting in the Otter Dashboard or Otter device, the user will receive an Auto-Accept Turned Off Live Alert.
5	Menu Item Availability Changed Live Alert: If a storefront has been paused, the user will receive an Item Marked Unavailable Live Alert. Users can click the Manage button within the alert message to open up more details. The detail page will show the user the following information: All Menu Availability Status changes within the last 24 hours The Brand(s)/Location(s) that have had Menu Item Availability changes Specific Menu Items that have been marked available or unavailable within the last 24 hours.
6	Auto-Accept Turned Off Live Alert: If a brand has turned off the auto-accept orders setting in the Otter Dashboard or Otter device, the user will receive an Auto-Accept Turned Off Live Alert.
7	Prep Time Changed Live Alert: If a brand has adjusted their Prep Time setting in the Otter Dashboard or Otter device, the user will receive an Prep Time Changed Live Alert.

Otter Business Manager App Information
For more information about using the features in the Otter Business Manager app, go to the Otter Business Manager App article.

Frequently Asked Questions

Updated December 16, 2025 18:55