The Live Alerts feature on the Otter Dashboard alerts you, in real-time, when a selected event occurs at one of your stores— allowing you to take quick action to resolve a possible issue.
Turning on Live Alerts can:
- Provide Immediate Awareness: Live Alerts ensure prompt awareness of disruptions in store operations, enabling swift issue resolution.
- Minimized Downtime: Real-time notifications facilitate quick action to address problems, reducing downtime, and ensuring consistent service.
- Enhance Customer Experience: By proactively managing operations with Live Alerts, customer experiences improve and foster loyalty.
Key Features
- Notification Preferences: receive alerts via SMS, Email, WhatsApp, or the Otter iOS app. Choose which alert(s) suits your preferences by selecting how you want to receive notifications.
- Select Notifications: Otter offers a wide variety of notification types— allowing you to pick the types of events you want to be alerted for.
- Alert Recipients: Store managers, franchisees, co-owners, or other staff can select to receive alerts— to make sure the right audience is receiving the right notifications.
Live Alert Settings
Settings and preferences for Live Alerts can be selected or changed from the Otter Dashboard. There you can view:
- Brand & Location Settings
- Filtering notifications by specific brands or store locations
- Notification Type
- Choose how you’d like to receive a notification
- Choose what type of notification(s) to receive
To access settings for Live Alerts, follow the steps below:
- From the Otter Dashboard click the profile icon in the top right corner and select Settings
- Then click Notifications > Live Alerts from the left-side menu
Notification Types
You can receive Live Alerts for all notification types by toggling on the [Turn on all alerts] option in the right hand corner of Live Alert Settings or you can individually choose which notifications you'd like to receive.
Learn about each Live Alert notification type below.
Orders
- Order prep times are changed on any storefront.
- A team member turns off auto-accept at the restaurant.
- A third-party POS injection fails to inject an order.
Delivery App integration is disconnected and can be repaired within the Otter Dashboard.
NOTE: Click the [Update Credentials] button from the Live Alert email to start resolution process or sign into your Otter Dashboard and look for the Disconnect Channels alert on the left-hand side.
- There are 3+ consecutive canceled or missed orders on any connected delivery channel.
Store Hours
Regular Store Hours
- Any storefront is paused or goes offline.
- Store hours don't match across delivery platforms.
- Set store hours have changed for any reason.
Special Store Hours
- “Special Store Hours” haven't been updated and there is an upcoming North American Holiday.
- Set "Special Store Hours" change for any reason.
Menus
- Menu items are marked “Unavailable” at the restaurant— also called “Out of Stock” or “86’d”.
- Menu publishing fails for one or more delivery service integration or location.
Frequently Asked Questions
What should I do if receive an alert?
Check the corresponding issue for the store and channel mentioned in the alert and make any adjustments as needed.
Are all delivery platforms supported?
Yes, all delivery platforms with active Storefront connection are supported.
Will opting out of Live Alerts impact Always On settings and alerts?
No— the phone numbers that are being used for Always On are separate from Live Alerts.
How do I turn off Live Alerts?
To turn off a Live Alert, go to the alert you'd like to disable and unselect the contact choice for that alert. Then just click Save changes.
Related to
Updated