Glossary
All the terms you need to know.
| Term | Definition |
|---|---|
| Order Manager | Otter's all-in-one order consolidation tool that keeps all your orders and storefront management in one place. |
| Prep Time | The time it will take you to prepare an order. |
| Delivery App/Partner | Delivery services, e.g. Uber Eats and DoorDash. |
| Storefront | How your restaurant shows up on delivery apps and where you can manage when your restaurant shows up on apps. |
| 86ing | Marking an item as out-of-stock, for the day or indefinitely. |
| Auto Accept | Otter's order management feature that allows you to automatically accept all incoming orders. |
| Order Feed | Otter's all-in-one order consolidation tool that keeps all your orders and storefront management in one place. |
| Locations | Your locations that are active in delivery platforms. |
| Storefront Pausing | Pausing your storefront means you will not show up as available on delivery apps until you unpause. You can schedule the duration of the pause ahead of time or pause when busy. |
Still need help? Reach out to our team:
| Chat with support by clicking the chat icon in the bottom right corner of the Otter Dashboard. |
+1 (888) 681-8837 Send us a text to the number above for assistance over text message. |
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