Page Contents:
Overview
Direct Orders allows Merchants to offer dine-in as an option for order fulfillment. Before Merchants can provide this option to customers, it must be enabled. Merchants that do not want to offer dine-in can disable this option. See the table below for instructions on toggling dine-in as a fulfillment mode!
Process
Enable / Disable for All Brands
| Step # | Actions | Additional Info. |
| 1 | Log into Otter Dashboard. | |
| 2 | From the Apps menu in the top-left of the screen, go to Direct Orders. | |
| 3 | On the Your Brands page in Direct Orders, click the Settings button in the top-right of the screen. | The Settings button is marked with the word "Settings" and a gear icon. |
| 4 | In the Organization settings for all brands menu, click the Dine-in tab. | |
| 5 | Go to the Dine-in Orders section. | This is the first section in the Dine-in tab. |
| 6 | Click the Offer dine-in toggle to enable dine-in. Click the toggle again to disable dine-in. | You can enable and disable dine-in using the Offer dine-in toggle. |
Enable / Disable for Specific Brands / Stores
| Step # | Actions | Additional Info. |
| 1 | Log into Otter Dashboard. | |
| 2 | From the Apps menu in the top-left of the screen, go to Direct Orders. | |
| 3 | On the Your Brands page, click the View Stores button on the brand you'd like to enable/disable dine-in for. | Each brand has its own View Stores button on this page. |
| 4 | On the selected brand's page, click the Ellipse button directly to the right of the Unpublish button. | The Ellipse button is marked with three vertical dots, and is directly to the right of the Unpublish button. |
| 5 | In the Ellipse menu, select Store Settings. | The Store Settings option is marked with a gear icon. |
| 6 | On the Store Settings page, select the Dine-in tab. | The Dine-in tab is directly to the right of the Delivery tab near the top of this page. |
| 7 | Go to the Override dine-in settings section. Click the Override dine-in settings toggle to create unique dine-in settings for this store. | You can disable unique dine-in settings for this store by toggling Override dine-in settings to the "OFF" position. |
| 8 | Go to the Dine-in orders section. Click the Offer dine-in toggle to enable or disable dine-in for this brand/store. | The Dine-in orders section is directly below the Override dine-in settings section. |
Frequently Asked Questions
Q: Once dine-in has been enabled, can it be disabled at any time?
A: Yes! Simply switch the Offer dine-in toggle to the OFF position to disable this fulfillment mode.
Q: Does the Override dine-in settings toggle need to be turned on if I want to create unique dine-in settings for each brand/store?
A: Yes! If the Override dine-in settings toggle is not turned on, all brands/stores will have the same dine-in settings as shown in the Organization settings for all brands menu.
Q: What if my Organization settings for all brands and specific brand/store settings both have dine-in enabled or disabled at the same time?
A: There won't be any issue! The Override dine-in settings toggle for each store/brand doesn't interfere with the Organization settings for all brands toggle.
Still need help? Reach out to our team:
| Chat with support by clicking the chat icon in the bottom right corner of the Otter Dashboard. |
+1 (888) 681-8837 Send us a text to the number above for assistance over text message. |
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