How to Activate Table Numbers in Dine-in

Kurt De La Rosa
Kurt De La Rosa
  • Updated

Page Contents:

Overview

When using Dine-In, Merchants can keep track of each customer party's order with Table Numbers. Table Numbers let Operators, kitchen staff, and waitstaff know which tables to cook for and serve food to. To begin using this feature, Merchants need to activate it in Dine-in's settings. 

Process: Activate Table Numbers

All Brands

Step-By-Step Process – All Brands
Step # Actions Additional Info.
1 Log into the Otter Dashboard  
2 In the Apps menu, go to Direct Orders  
3 On the Direct Orders page, click the Settings button in the top-right corner.  The Settings button is labelled "Settings" and tagged with a gear icon.
4 In the Organization settings for all brands menu, click the Dine-in tab.  
5 Under the Dine-in tab, go to Table number tracking. This is the third option available in the Dine-in tab. 
6 Click the toggle next to Enforce table number collection. Your Table Numbers are now active! You can disable Table Numbers at any time by switching this toggle to the "OFF" position. 

Specific Brands

Step-By-Step Process – Specific Brands
Step # Actions Additional Info.
1 Log into Otter Dashboard  
2 In the Apps menu, go to Direct Orders  
3 On the Your Brands page, click the View Stores button under the store you'd like to enable Table Numbers for.   
4 On the Store page, click the Ellipse button next to  the Unpublish button. The Ellipse button is marked by three vertical dots. 
5 In the Ellipse menu, click Store settings This option is marked with a gear icon.
6 On the Store settings page, click the Dine-in tab.   
7 Under the Dine-in tab, go to Table number tracking. This is the fourth option available under the Dine-in tab. 
8 Click the toggle next to Enforce table number collection. Your Table Numbers are now active! You can disable Table Numbers at any time by switching this toggle to the "OFF" position.

 

Frequently Asked Questions

Q: Where can the customer find the Enforce table number collection toggle?

A: For all brands, the Enforce table number collection toggle can be found under the Dine-in tab on the Organization settings for all brands page in the Direct Orders app. For specific brands, this toggle can be found under the Dine-in tab on each Store setting page in the Direct Orders app

Q: Where is the Ellipse menu for specific brands?

A: You can find the Ellipse menu for specific brands directly to the right of the Unpublish button on each brand's main page in the Direct Orders app

Q: Can Table Numbers be enabled only for specific brands?

A: Yes! Please follow the Step-by-Step process for Specific Brands above. 

 

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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