How to Activate Open Tabs within Dine-In

Kurt De La Rosa
Kurt De La Rosa
  • Updated

Page Contents:


Open Tabs lets customers place Dine-In orders without paying upfront. Before Open Tabs can be used by Eaters, it needs to be activated by Merchants. This article describes how Merchants can enable Open Tabs and let Eaters start using it ASAP. 

Process: How to Enable Open Tabs

By the end of the process outlined below, the user should be able to activate Open Tabs for their restaurant with the Enable open tab toggle.

Step-By-Step Process
Step # Actions Additional Info.
1 Log into the Otter Dashboard  
2 In the Apps menu, select Direct Orders  

Go to the Direct Orders Settings. 

This will be in the top-right of the user's Direct Orders page, under the button labelled Settings and marked with a gear icon. 

Go to the Organization settings for all brands. 


Under the section for Dine-in, go to Open tab. 


Toggle Enable open tab to "On". You're done!



Frequently Asked Questions

1. Q: Where can I find Direct Orders Settings?

A: Find Direct Orders Settings in the top-right main Direct Orders page. The button is labelled Settings and is marked with a gear icon. 

2. Q: Where can I find the Open tab toggle?

A: Find the Open tab toggle under the Dine-In section in Organization settings for all brands

3. Q: Once Open Tabs has been activated, can it be de-activated?

A: Yes! Simply switch the Open tab toggle to "Off", and Open Tabs will be disabled instantly. 


If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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