How to Enable or Disable Delivery as a Fulfillment Mode

Kurt De La Rosa
Kurt De La Rosa
  • Updated

Page Contents:

Overview

Direct Orders allows Merchants to offer delivery as an option for order fulfillment. Before Merchants can provide this option to customers, it must be enabled. Merchants that do not want to offer delivery can disable this option. See the table below for instructions on toggling delivery as a fulfillment mode!

Process

All Brands / Stores

Step # Actions Additional Info.
1 Log into The Otter Dashboard  
2 From the Apps menu in the top-left of the screen, go to Direct Orders  
3 On the Your Brands page in Direct Orders, click the Settings button in the top-right of the screen. The Settings button is marked with the word "Settings" and a gear icon. 
4 In the Organization settings for all brands menu, click the Delivery tab.   
5 Go to the Delivery Orders section.  This is the first section in the Delivery tab.
6 Click the Offer delivery toggle to enable delivery. Click the toggle again to disable delivery. You can enable and disable delivery using the Offer delivery toggle. 

Specific Brands / Stores

Step # Actions  Additional Info. 
1 Log into the Otter Dashboard  
2 From the Apps menu in the top-left of the screen, go to Direct Orders  
3 On the Your Brands page, click the View Stores button on the brand you'd like to enable/disable delivery for.  Each brand has its own View Stores button on this page. 
4 On the selected brand's page, click the Ellipse button directly to the right of the Unpublish button. The Ellipse button is marked with three vertical dots, and is directly to the right of the Unpublish button. 
5 In the Ellipse menu, select Store Settings The Store Settings option is marked with a gear icon. 
6 On the Store Settings page, select the Delivery tab.  The Delivery tab is between the Pickup and Dine-in tabs near the top of this page.
7 Go to the Override delivery settings section. Click the Override delivery settings toggle to create unique delivery settings for this store.  You can disable unique delivery settings for this store by toggling Override delivery settings to the "OFF" position.
8 Go to the Delivery orders section. Click the Offer delivery toggle to enable or disable delivery for this brand/store.  The Delivery orders section is directly below the Override delivery settings section. 

Frequently Asked Questions

Q: Once delivery has been enabled, can it be disabled at any time?

A: Yes! Simply switch the Offer delivery toggle to the OFF position to disable this fulfillment mode. 

Q: Does the Override delivery settings toggle need to be turned on if I want to create unique delivery settings for each brand/store?

A: Yes! If the Override delivery settings toggle is not turned on, all brands/stores will have the same delivery settings as shown in the Organization settings for all brands menu. 

Q: What if my Organization settings for all brands and specific brand/store settings both have delivery enabled or disabled at the same time?

A: There won't be any issue! The Override delivery settings toggle for each store/brand doesn't interfere with the Organization settings for all brands toggle. 

 

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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