How to Mark an Item as Out of Stock (86ing)

Andrew Starr
Andrew Starr
  • Updated

Contents

Summary

Marking an item as out of stock, or "86ing an item", is to mark an item as temporarily unavailable for purchase or use.

Note - ChowNow and GrubHub modifiers will not work with this feature. Contact our support team for help marking these items as out of stock.

User Instructions

Mark a single item as out of stock in Order Manager

  1. Sign in to Order Manager
  2. Access the Menu tab
  3. Select the three dots next to the item you'd like to mark as out of stock
  4. Select Update availability
  5. Select from the following options:
    • Available - Keeps the item available for purchase and use
    • Unavailable today - Mark the item as out of stock until tomorrow
    • Unavailable indefinitely - Mark the item as out of stock until you manually reactivate it
  6. Select Publish Availability to update the item for all delivery partners

Mark multiple items as out of stock in bulk in Order Manager

  1. Sign in to Order Manager
  2. Access the Items tab
  3. Check each checkbox next to all items you'd like to mark as out of stock
  4. At the bottom of the page, select Change Availability
  5. Select from the following options:
    • Available - Keeps the item available for purchase and use
    • Unavailable today - Mark the item as out of stock until tomorrow
    • Unavailable indefinitely - Mark the item as out of stock until you manually reactivate it
  6. Select Publish Availability to update the item for all delivery partners

Mark an item as out of stock across different locations

  1. Sign in to Order Manager
  2. Access the Items tab
  3. Select Edit Item next to the item you'd like to change
  4. Select Mixed Availability
  5. Adjust the availability at each location where the item is available
  6. Select Publish Availability to update the item for all delivery partners

Mark an item as out of stock in Otter Dashboard

  1. Access Otter Dashboard
  2. Select Apps in the top-left corner and then Menus
  3. Select the menu with the items that need to be marked as out of stock
  4. Select the Items tab
  5. Check the checkbox next to the item that you'd like to mark as out of stock
  6. Select Availability
  7. Select from the following options:
    • Available - Keeps the item available for purchase and use
    • Unavailable today - Mark the item as out of stock until tomorrow
    • Unavailable indefinitely - Mark the item as out of stock until you manually reactivate it
  8. Select Publish Availability to update the item for all delivery partners

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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