How to edit menu item prep times

Andrew Starr
Andrew Starr
  • Updated



Prep time refers to the length of time before an order is ready for pickup by a courier. 

When auto-confirm is toggled on, prep time is set to 15 minutes by default. When auto-confirm is toggled off, prep times need to be set manually for each incoming order.

Note - Just Eat users cannot adjust prep times. Reach out to our support team and we can help you with this.

User Instructions

  1. Access Otter Dashboard
  2. Select Menu and then Integrations
  3. Edit the prep time for each delivery app as desired

Screenshot 2023-10-09 at 11.27.39.png



What if the prep time in Otter doesn't match the delivery app?

  • Prep time is decided by the delivery app based on their own data and our input. Delivery apps can, and will, override prep times in their platform, resulting in a mismatch.

Why are the prep time thresholds different between Otter and some delivery apps?

  • Otters maximum prep time is 60 minutes. Some delivery apps allow prep times up to 90 minutes, which can occasionally cause a mismatch for some items.

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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