How to add, remove, and edit menu items

Andrew Starr
Andrew Starr
  • Updated



If you have access to Self-Serve Menu Management, you can add, remove and edit items from within Otter Dashboard.

If you currently don't have Self-Serve Menu Management, reach out to our support team and they can activate this for you.

User Instructions

How to add new menu items

  1. Go to Apps, select Menu and choose the Menu you'd like to edit
  2. Select Categories and then Create Category
  3. Select Items and then Add Item
  4. Select New Customer Item or Cross-Sell Item and fill in the required information
  5. Select the Category tab and open the desired category for your new item
  6. Select Add Item and select the item that you've created
  7. Repeat these steps for the remaining new items that you'd like to add
  8. Go to the Menu tab
  9. Select More Actions and select Menu Settings
  10. Select Click Categories next to the category section
  11. Select Add all at one at a time
  12. Select Save Menu to finish your edits

How to edit an existing menu item

  1. Select the Items tab
  2. Select the menu item that you'd like to edit
  3. From the edit item page, you can update the following options:
    • Item name
    • Description
    • Item photos
    • Category used in
    • Alcoholic item label
    • Pricing
    • Advanced pricing
    • Modifier groups assigned
    • Ordering details
  4. Select Save when you've made the necessary changes
  5. Select Publish at the top-right of the Menu page

How to remove a menu item

  1. Select the Items tab
  2. Open the Menu Item you'd like to remove
  3. Scroll to the bottom of the Edit Item page and select Delete Item

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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