I'm unable to publish my menu to Otter

Andrew Starr
Andrew Starr
  • Updated

Symptoms

  • An error message appears when attempting to publish a menu

Note - You can check for errors by going to MenuPublish Menu View All

Causes

  • A category or modifier has no items
  • An item has been duplicated within the same category
  • The name or description of an item is too long
  • An item has a negative price
  • A menu does not have store hours assigned to it
  • A menu already exists for the location you're trying to publish your menu

Troubleshooting Steps

  • Remove any empty category or modifier groups from the Menu and Item tabs respectively
  • If there are any duplicate items in your source of truth menu in an external delivery partner, make sure these are removed
  • Shorten product names to <70 characters and descriptions to <255 characters
  • Edit the price of any items with negative pricing to be 0.00 or higher
  • Access the Hours tab and ensure the location you're publishing to has store hours assigned to it
  • If there is an existing menu for the location you're trying to publish to, ensure that this is deleted before publishing your new menu to it

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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