Contact Support - EMEA

Kurt De La Rosa
Kurt De La Rosa
  • Updated

Need assistance or have questions?

If you need additional help or information, you can contact us via the following:

  • 💬 Chat - Our live agents are available every day from 9 am to 12 am CET to help you through your Otter tablet’s support button.
  • 📲 Whatsapp - Text us for prompt service from our support experts at:
    • 🇬🇧UK +44 330 912 8828
    • 🇵🇹Portugal +351 300 600 589
    • 🇫🇷France: +33 1 86 47 75 68
    • 🇮🇹Italy: +39 02 3859 2939
    • 🇪🇸Spain: +34 91 902 50 86
    • 🇧🇪Belgium:  +32 2 622 22 27
    • 🇮🇪Ireland: +353 21 204 0617
    • 🇳🇱Netherlands: +31 40 210 0133
    • 🇩🇪Germany: +49 30 837 99984
    • 🇦🇪🇸🇦MENA: +971 800 03 211 63
  • 📧 Email - Email us and our support team will respond via email within 24 hours. 
    • 🇬🇧🇮🇪UK/Ireland | question@tryotter.com
    • 🇫🇷France | aide@tryotter.com
    • 🇪🇸Spain | ayuda@tryotter.com
    • 🇮🇹Italy | aiuto@tryotter.com
    • 🇵🇹Portugal | ajuda@tryotter.com
    • 🇦🇪🇸🇦MEA | helpdesk@tryotter.com
    • 🇩🇪Germany | hilfe@tryotter.de
    • 🇵🇱Poland | pomoc@tryotter.pl
    • 🇳🇱Netherlands | vraag@tryotter.nl

🕓 Operating Hours 

  • 🇬🇧 UK | Support is currently operating from 8AM to 11PM GMT+1, 7 days a week! Contact us anytime you need help! 
  • 🇵🇹 Portugal | Support is currently operating from 8AM to 11PM GMT+1, 7 days a week! Contact us anytime you need help! 
  • 🇫🇷 France | Support is currently operating from 9AM to 12 AM CET, 7 days a week! Contact us anytime you need help! 
  • 🇮🇹 Italy | Support is currently operating from 9AM to 12 AM CET, 7 days a week! Contact us anytime you need help!
  • 🇪🇸 Spain | Support is currently operating from 9AM to 12 AM CET, 7 days a week! Contact us anytime you need help! 
  • 🇧🇪 Belgium | Support is currently operating from 9AM to 12 AM CET, 7 days a week! Contact us anytime you need help! 
  • 🇮🇪 Ireland | Support is currently operating from 8AM to 11PM GMT+1, 7 days a week! Contact us anytime you need help! 
  • 🇳🇱 Netherlands | Support is currently operating from 9AM to 12 AM CET, 7 days a week! Contact us anytime you need help! 
  • 🇩🇪 Germany | Support is currently operating from 9AM to 12 AM CET, 7 days a week! Contact us anytime you need help! 
  • 🇦🇪🇸🇦MENA: Support is currently operating from 10AM to 1 AM GMT+3, 7 days a week! Contact us anytime you need help! 

Frequently Asked Questions

  1. What are your Support operating hours?
    Support is currently operating from 9 am to 12 am CET, 7 days a week! 
  2. I want to get someone to explain more about Otter-- who can talk to me about it?
    We’ll transfer you to our sales team, who will be more than happy to share what Otter can do to help you and your restaurant grow and thrive. :) Please wait while we transfer you to our sales team.
  3. I am in the process of activating/onboarding my Otter account-- who can help me out?
    If you're new to Otter and have questions, please contact us through our support channels and we will direct your request to the correct team

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