Business Manager Billing and Payments - Troubleshooting

April Lara
April Lara
  • Updated

Page Contents


Diagnosing Symptoms & Potential Causes

Follow this guide if you see any of the following:

  • You are experiencing an endless spinning wheel while paying.
    • An endless spinning wheel while paying is due to the payment method being declined. It will show how a CC failed.


User Instructions

  1. Please try submitting the payment again.
    • If it does not go through, it is due to the payment method being declined.

    • It will show as CC failed.

  2. If the payment is not successful, refresh the page and try again with a different payment method.

  3. Accepted Payment Methods are:
    • Credit Card
    • ACH in US
    • Bank Account
      • In US, the 3rd party we use is Plaid.


Related Content

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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