How to use Order Manager

April Lara
April Lara
  • Updated

Page Contents


 

FAQ

  • What is Order Manager?
    • Order Manager is Otter's main operational platform for restaurants and delivery businesses. With this tool, you can optimize your restaurant's daily order management from one or multiple locations in one single place. Order Manager aggregates all platforms such as:
      • Online food ordering platforms
      • logistics partners
      • POS systems
      • Direct ordering platforms
    • Everything is consolidated in one single system to make running a business as simple as possible.
    • To access Order Manager, go to https://app.tryotter.com/ 

  • What are the main uses of Order Manager?
    • Through Order Manager, you can configure and fully manage your day-to-day operations. With its order feed, you can keep track of all order status, accept, adjust, or cancel orders from multiple platforms, as well as 86 menu items, manage store(s) and menu(s) availability and hours, understand operational performance, configure store(s) settings, integrate partners, and much more.
  • Who is the Order Manager available to?
    • Order Manager fits all types of delivery businesses. It is available to all our customers who wish to consolidate and simplify their operations in one single place, without having to operate different tabs, tablets, and browsers simultaneously. It's order management made easy!

 

Order Manager Features

Live Orders Management

Through your Order Manager home page (or Orders tab), you can accept, adjust, cancel and keep track of all incoming, scheduled or manually input orders from all integrated platforms.

Have full visibility of your operations and order fulfilment stages through our Active/Completed order lists. Through our search bar, you can look up all of your orders, filter by platforms and partners, as well as fulfilment stages, and completely manage your daily operations.

Orders Auto-accept

Automatically accept multiple delivery platform's incoming orders to avoid missing any sales. Turn on the auto-accept feature on your Integrations tab on all your integrated delivery platforms and optimise your operational time.

Manual Orders

For offline and in-person orders, for example, use the (+) button on your Orders tab to manually input these orders to your Order Manager and continue to manage everything from one single place.

Order Details

Select each order to access all of its details, such as client names and contact info (when available), items ordered, courier details, and order ID, as well as to reprint tickets, and accept, edit, cancel or change orders fulfilment stage.

Store(s) Availability

Quickly update all your stores' availability, from different platforms, from Order Manager. Selecting on the little store icon on the top right corner, allows you to pause/unpause or schedule a pause, on all your platforms. This feature is extremely useful during order surges or kitchen operational issues.

Preparation times

In the Integrations tab, you can edit default preparation times for all incoming orders from integrated platforms. Correct and prep times allows customers to have visibility of delivery ETAs, which leads to a better customer experience.

Multiple locations

For restaurants with multiple locations, Order Manager allows you to quickly access all locations' settings, operations and reports, from one single platform.

Items 86-ing & Menu Availability

Through the Menus tab, you can 86 one or multiple menu items with a few simple clicks. This allows you to easily respond to unplanned out of stock items, control demand of more complex items during peak hours etc.

Menu Hours

Go to the Menus tab to easily manage all your menus availability. This feature will allow you to keep your menu hours up to date, including Regular Hours for multiple menus throughout the day – breakfast, lunch and dinner – and Special Hours – during national holidays for example.

Order History

On the History tab, access all your delivery platforms' order history in one single place.

Integrations

Select the Integrations tab to connect, edit or review all your platform and services integrations statuses.

Operational Reports

Go to the Reports tab, to understand your operational performance. Analyse gross sales, order volume, AOV and more. With your Order Manager's reports, you can quickly have access to consolidated information or filter by specific periods, platforms or fulfilment modes.

Store(s) Settings

On the Settings tab, configure, edit or change your store(s) settings and workflows.

Notifications & Announcements

Keep up to date with all of Order Manager's and Otter's features, issues, solutions and updates. Access all notifications and announcements by selecting the bell icon in the top right corner.

Support

Reach out to our Support team whenever you need assistance on any issues, doubts or suggestions through Order Manager's support chat box.


 

Related Content


If you need additional help or information, you can contact us via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter tablet’s support button.
  • Telephone - Call us anytime at 1-704-396-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours. 

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