You can manage the payment methods for your Otter subscription in the Payment Methods section of the Otter Dashboard Settings.
Within the Payment Methods section, you can:
- Add new payment methods
- Edit existing payment methods
- Enable/disable autopay for CloudKitchens invoices
Learn how to manage and process payments for invoices in the Managing Invoices article.
Available Payment Methods
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Otter Payment Methods
- Credit/Debit Card: 3% processing fee
- Bank Account: No processing fee
- Manual Bank Transfer: Requires proof of payment sent via email to uscan-billing@tryotter.com— this method allows you to avoid using a third-party authentication app
- Check Payments: Mail us a check to pay your Otter invoices
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CloudKitchens Payment Methods
- Credit/Debit Card: 3% processing fee
- Bank Account: No processing fee
- Manual Bank Transfer: Requires proof of payment sent via email to uscan-billing@tryotter.com— this method allows you to avoid using a third-party authentication app
- Check Payments: Mail us a check to pay your CloudKitchens billing invoices
Payment Instructions
If you’re in the US&C, in an effort to make sure we’re attributing the correct payment to the correct invoice, please follow the instructions below:
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ACH and Wire Transfer Instructions
Bank transfer details are available by selecting [Pay manually via bank transfer] when adding a new payment method. These account numbers are also printed on invoice PDFs.
Please note that these account numbers are unique to each customer.
For Wire & ACH payment methods, please remember to include what invoice number the payment is for in the payment memo or description box.
If the payment is for multiple invoices, please remember to include all invoice numbers.Unable to include invoice number(s)
If you are unable to add the remittance information to the wire transfer, please send the details to us via email at:- Otter Invoices: uscan-billing@tryotter.com
- CloudKitchens Invoices: billing@cloudkitchens.com
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Check Payment Instructions
For payments made via check, please make sure to include the invoice(s) number(s) on one of the following:- The check memo line
- Printed on the blank paper below the check
- Included on a separate piece of paper mailed with the check
If the payment is for multiple invoices, please remember to include all invoice numbers.
Address for CloudKitchens checks (CloudKitchens invoice numbers begin with INV-CK):
CK ADMINISTRATIVE SERVICES
PO BOX 848016
LOS ANGELES, CA 90084-8016
Address for Otter checks (Otter invoice numbers begin with INV-OT):
WIRED UP SOLUTIONS LLC
PO BOX 848009
LOS ANGELES, CA 90084-8009
We appreciate your help in making the billing process as seamless and smooth as possible for you.
Adding Payment Methods
Follow the steps below to add a new payment method to your Otter Dashboard account.
Step Process Image 1 Within the Otter Dashboard, click on the Profile icon in the top-right corner.
Select [Billing] from the dropdown options.
2 Select [Payment Methods] from the left-side navigation menu. 3 Select [Add method]. 4 You can add the following payment methods: - Credit or Debit Card: 3% processing fee
- Bank Account: No processing fee
- Manual Bank Transfer: ACH and wire transfers
5 When adding a bank account, you will be prompted to connect your bank account through Stripe.
Select [Agree and continue].
6 Select your bank from the list or use the search to quickly locate your bank. 7 Select [Continue] to log in to your bank portal.
This will verify your bank account and connect it to Otter as a payment method.
8 If you experience any errors, your routing number and checking account information can be manually entered by selecting [Manually verify instead]. 9 Add your checking account information and select [Submit]. 10 Once the payment method is saved in your Otter account, you can assign the payment method to seperate subscriptions or locations by following the steps under Assigning Payment Methods.
Editing Payment Methods
Follow the steps below to edit or remove an existing payment method in the Otter Dashboard.
Step Process Image 1 Within the Otter Dashboard, click on the Profile icon in the top-right corner.
Select [Billing] from the dropdown options.
2 Select [Payment Methods] from the left-side navigation menu. 3 Select [Edit]. 4 Select your preferred payment method.
To delete a payment method, click on the [X] to the right of the payment method.
Once you’ve made the changes, select [Save].
5 The updated payment method will appear on the Payment Methods page.
Assigning Payment Methods
Within Subscriptions, you have the ability to assign separate payment methods to different subscriptions or locations. Follow the steps below to learn how to apply a payment method for each subscription or location.
Step Process Image 1 Within the Otter Dashboard, click on the Profile icon in the top-right corner.
Select [Billing] from the dropdown options.
2 Select [Subscriptions] from the left-side navigation menu. 3 Select either [Subscriptions] or [Locations] based on how you want to assign your payment methods: - Subscriptions: Assign different payment methods to specific subscriptions.
- Locations: Assign different payment methods to specific locations.
4 Select the subscription or location you want to update from the list. 5 In the Details section, click the [Payment method] dropdown and select the payment method you want to assign for this subscription or location.
Enabling Autopay
You can enable Autopay to automatically process payments for CloudKitchens invoices within the Payment Methods settings of the Otter Dashboard.
Autopay is enabled by default for Otter invoices. Autopay cannot be enabled or disabled for Otter payment methods since it is a contractual requirement in the Terms of Service.
Follow the steps below to learn how to enable and disable autopay.
Step Process Image 1 Within the Otter Dashboard, click on the Profile icon in the top-right corner.
Select [Billing] from the dropdown options.
2 Select [Payment Methods] from the left-side navigation menu. 3 Select [Edit]. 4 To enable Autopay, check the box next to [Enable autopay].
To disable, simply uncheck the box.
Select [Save] once changes are complete.
5 The updated Autopay status can be found on the Payment Methods page.
Enabling Otter Autopay within Subscriptions
For Otter customers— if you do not have Autopay enabled within your Payment Methods, you will see the option to enable Autopay on the Subscriptions page.
FAQs
- Encounter an invoice error? Don't worry, we're here to help you resolve it promptly. Reach out to us using the contact details provided below, and we'll take care of the rest.
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Otter Customers:
Contact our Customer Success Team at success@tryotter.com for assistance. -
CloudKitchens Customers:
Contact our CloudKitchens Billing Team at billing@cloudkitchens.com for assistance. -
Future Foods Customers:
Contact our Customer Success Team at success@tryotter.com for assistance. -
UK Customers:
Contact our Support Team for assistance via chat or email at question@tryotter.com.
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Otter Customers:
- In order to access the Billing section of the Otter Dashboard, the user must have the “Billing Admin” role assigned.
Billing access needs to be granted by the account owner (Admin user). To assign the Billing Admin role to a new or existing user, follow the steps in the User Management article.
If you experience any complications, please reach out to our Customer Success Team for assistance (success@tryotter.com).
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