How to Update Payment Methods and Manage Invoices

Kala Haley
Kala Haley
  • Updated

Summary

This article provides essential tips and instructions to help you navigate billing and payments with ease with the Otter Dashboard.


Approved Payment Methods 

✅ All Credit Cards

✅ ACH in the US

✅ Valid Bank Account

✅ Check Payments

✅ Otter Bank ACH

✅ Virtual Bank ACH

How to Add and Change Payment Information

NOTE: A processing fee of 3% will be charged to a card payment method.

  1. Log into Restaurant Business Manager.
  2. Select the Account Icon in the top-right corner, and select Billing from the dropdown menu to navigate to the billing center.

    Screenshot_2023-01-25_at_6.56.47_PM.png

  3. Select Payment Methods from the left side menu, then select Add Method or Edit under the Otter section.

  4. From the pop-up window, select either Bank Account or Credit/Debit card.

    Bank_Account___Card.png


Multiple Subscription Payment Methods

  1. Log into Restaurant Business Manager.
  2. Select on the Account Icon in the top-right corner, and select Billing from the dropdown menu to navigate to the billing center.

    Screenshot_2023-01-25_at_6.56.47_PM.png

  3. Select Billing > Subscriptions on the left of the screen to see your subscriptions.

    Subscriptions_Details.png

  4. Select View Details on the right side of the page for the subscription you want to update.

    Subscriptions_Details.png

  5. On the right side of the page, you will see Payment Settings. Select the dropdown menu to select the payment methods you have added to your account.

Payment Instructions

In an effort to make sure we are attributing the correct payment to the correct invoice, please follow the instructions below:

  • Wire & ACH payments: For these payment methods, please remember to include what invoice number the payment is for in the payment memo or description box. If the payment is for multiple invoices, please remember to include all invoice numbers. Note: if you are unable to add the remittance information in the wire transfer, please send those details to us via email at uscan-billing@tryotter.com 
  • Check payments: For payments made via check, please make sure to include the invoice(s) number(s) on either (1) the check memo line, (2) printed on the blank paper below the check, or (3) included on a separate piece of paper mailed with the check. If the payment is for multiple invoices, please remember to include all invoice numbers.

Our address for checks:

WIRED UP SOLUTIONS LLC
PO BOX 848009
LOS ANGELES, CA 90084-8009

We appreciate your help in making the billing process as seamless and smooth for you as possible!


How to view invoices

  1. Log into Restaurant Business Manager.
  2. Select the Account Icon in the top-right corner, and select Billing from the dropdown menu to navigate to the billing center.

    Screenshot_2023-01-25_at_6.56.47_PM.png

  3. Select Billing > Invoices.

    Settings_Page_-_Side_bar_with_Billing_tab.png

  4. You can now see all of your invoices. You can also select into every invoice to get a more detailed breakdown of the invoice.

     

Lost Access Due to Outstanding Invoices

If you lose access to your Order Manager because of an unpaid invoice, please follow the steps below to reactivate your account:

  1. How to See Invoices - Follow these steps to review your outstanding invoice balance
  2. How to Add Payment Information and Change Payment Information - Follow these steps to update your invoice payment method.

 FAQs

Endless spinning wheel while paying

An endless spinning wheel while paying is due to the payment method being declined. It will show how a CC failed.

  1. Please try submitting the payment again.
    • If it does not go through, it is due to the payment method being declined.

    • It will show as CC failed.

  2. If the payment is not successful, refresh the page and try again with a different payment method.

  3. Accepted Payment Methods are:
    • Credit Card
    • ACH in US
    • Bank Account
      • In US, the 3rd party we use is Plaid.

 

Invoice Discrepancy

Encounter an invoice error? Don't worry, we're here to assist you in resolving it promptly. Simply reach out to us using the contact details provided below, and we'll take care of the rest.

For Otter Customers:
Contact our Customer Success Team at success@tryotter.com for assistance.

For CloudKitchens Customers:
Reach out to our CloudKitchens Billing Team at billing@cloudkitchens.com for assistance.

For Future Foods Customers:
Get in touch with our Support Team for assistance by using our Customer Support Form.


 

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • SMS/Text or Telephone - Send us a text or give us a call anytime at 1-888-681-8837 for prompt service from our support experts.

Related to

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request

Comments

0 comments

Article is closed for comments.