Order Manager Blank Page or "Get Access Today" Message

Kala Haley
Kala Haley
  • Updated

Page Contents:

Summary

If you load Order Manager and nothing appears on the page or you receive the message “Get Access Today," please follow this article to resolve the issue.


User Instructions

  1. Login to your Order Manager account.
  2. Once you have logged in, verify if you can access the Order Manager functions.
  3. If you cannot and the screen is completely blank OR there's a “Get Access Today” message, you will need to reach out to Support to resolve the issue.
  4. Open a new chat conversation with the Support Team by clicking the chat icon located at the bottom right-hand corner of the screen.
      • If you're unable to chat with Support, you can also reach out via phone/SMS at 1-888-681-8837 or submit a ticket through our Customer Support Form.
  5. Please explain to the support agent that you are seeing a blank screen or the "Get Access Today" message whenever you log in to your Order Manager account and they will resolve the issue for you.

FAQs

  • What is the reason I don’t have access to Order Manager?
    • There are multiple reasons why this could happen. It could be related to past due billing invoices or the account permissions need to be updated. Our Support Team will verify the cause of the issue, answer any questions you may have, and ensure this is resolved as quickly as possible. 

Related Content


If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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