Unable to log into Otter Dashboard (Business Manager)

Kala Haley
Kala Haley
  • Updated

Page Contents:

Symptoms

Error Message “There was an issue signing you in. Please try again or reset your password.”


Potential Causes

Potential causes for this issue include:

  • Wrong login credentials
  • Using Order Manager login details
  • User account not set up

Troubleshooting Steps

Important Note: After 5 consecutive failed login attempts, you will be locked out of your account and will need to utilize the Forgot Password? option or reach out to Support to resolve the issue.


Forgotten Password Troubleshooting

You can reset your password via the 'Forgot Password' link located underneath where you normally sign in. Please follow the steps below to reset your Restaurant Business Manager password.

  1. Navigate to manager.tryotter.com and click on the Forgot password?
  2. Enter the email you used to sign up and select Reset password.
    • Please note it may take up to 5 minutes to receive your reset link.
    • Please also be sure to check your Spam Folder.

If you run into any issues, please reach out to our Support Team and provide us with the new password you would like to use. Our team will do a quick verification check to get you back into Otter so you can get back to doing what you do best, running your restaurant!


Related Content


If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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