How to Update Kitchen Prints and Order Items for Future Foods

Summary

This guide explains how as a Future Foods customer how you can update your station ticket item descriptions (kitchen print) or change item ingredients - in order to do so, you will need to contact our support team to assist, the Future Food CS team will need to handle any ingredient changes.

F.A.Q.

• My operator wants to change the menu item price or kitchen print, how come they can not change it from Self-Serve Menu Management?
  Kitchen print changes (ingredient changes) must go through the exceptions process and will be implemented by our internal menu specialist or support team.
  • For more information, please contact us support@futurefoods.io

• How can I change an item’s name?
  Changing an item’s name is no longer permitted in any capacity. The item name is a direct link to the licensor menu and allows us to propagate changes from a given licensor to all of its licensee menus.

Need further assistance?

If you need additional help or information, you can contact support via the following:

• Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
• SMS/Text or Telephone - Send us a text or give us a call anytime at 1-888-681-8837 for prompt service from our support experts.