How to Update Kitchen Prints and Order Items for Future Foods

Sara Costa
Sara Costa
  • Updated


This guide explains how as a Future Foods customer how you can update your station ticket item descriptions (kitchen print) or change item ingredients - in order to do so, you will need to contact our support team to assist, the Future Food CS team will need to handle any ingredient changes.


  • My operator wants to change the menu item price or kitchen print, how come they can not change it from Self-Serve Menu Management?
    Kitchen print changes (ingredient changes) must go through the exceptions process and will be implemented by our internal menu specialist or support team.
    • For more information, please contact us
  • How can I change an item’s name?
    Changing an item’s name is no longer permitted in any capacity. The item name is a direct link to the licensor menu and allows us to propagate changes from a given licensor to all of its licensee menus.

Need further assistance?

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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