How to Pay Past Due Billing Invoices

Kala Haley
Kala Haley
  • Updated

Symptoms

Overdue invoice under the Billing > Invoices section.

Causes

  • Unpaid invoice
  • Invoice payment failed
  • Locked out of account

Troubleshooting Steps

Lost Access Due to Outstanding Invoices

If you lose access to your Order Manager and Restaurant Business Manager because of an unpaid invoice, please follow the steps below to reactivate your account:

How to Locate Billing Invoices in Restaurant Business Manager

  1. Log in to Restaurant Business Manager.
  2. Select the Account Icon in the top-right corner, and select Billing in the drop-down menu to navigate to the billing center.
  3. Select Invoices to view all of your billing invoices.
  4. You can also select an invoice to get a detailed breakdown of the invoice.

How to Add Payment Information and Change Payment Information

  1. Log in to Restaurant Business Manager.

  2. Select the Account Icon in the top-right corner, and select Billing in the drop-down menu to navigate to the billing center.
  3. Select Payment Methods from the left side menu, then select Add Method or Edit under the Otter section.
  4. From the pop-up window, select either a Bank Account or Credit/Debit Card.
    • Note: A processing fee of 3% will be charged to a credit/debit card payment method.
  5. If you’re adding a new payment method, enter your bank account details or your credit/debit card information and select Add bank account/card.
  6. If you’re editing an existing payment method, select Edit.
    • You can update the Preferred payment method and Enable Autopay. Select Save to confirm changes.

Frequently Asked Questions

  1. Why do I not have a Billing section in Restaurant Business Manager?
    • Billing access needs to be granted by the account owner. If your user needs Billing access, please contact our Customer Success Team for assistance (success@tryotter.com).

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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