Otter Ideal Customer Profile

Jessica Barum
Jessica Barum
  • Updated

Get to know Otter Ideal Customer Profile

On this page:

Who we work with

How we help them

Qualifying questions to identify good candidates to Otter


Who we work with:

  • Restaurants that do online food delivery - Ideally operate with more than 2 delivery partners with at least 50 online/delivery orders a month or wants to grow to that soon
    • This is because on average, depending on their processes the savings on manual entry, lost orders and errors that come with Otter, likely come close to covering the cost of our subscription. 

How we help them:

Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.

  • Simplify restaurant operations - Optimize operations in the most efficient way possible with Otter’s order handoff & aggregation solutions, menu management tools, and auto-accept capabilities.
  • Leverage data to improve results - Keep track of sales, missed order, stores status, financials and more. Eliminate missed orders and discover performance insights to act fast and improve performance.
  • Grow and Scale - Increase sales with online ordering channels and automated promotions. Optimize savings on commissions and marketing spend to multiple ROI and drive profits faster than ever before.

Qualifying questions to identify good candidates to Otter

Are your restaurants...

  • dealing with tablet chaos?
  • seeing too many order mix up and errors?
  • tired of missed orders?
  • losing money from delayed orders?
  • struggling with how long it takes to update menus?
  • selling out of stock items?
  • unsure how to improve menu performance and ratings and reviews?
  • unsure if their menu is good enough?
  • struggling to find time for marketing?
  • sick of wasting money on promotions they can't measure?
  • having trouble reaching new customers?
  • spending too much on fees and commissions?
  • wanting to improve profit margins?
  • losing orders due to delivery downtimes?
  • keen to limit food waste?
  • looking to experiment with their menu?
  • struggling to find drivers to keep up demand?
  • spending too much time and money managing drivers?
  • sick of confusing and messy CSVs and exports?
  • confused by dozens of reports that take time to load?
  • unable to see if they did well yesterday?
  • always surprised by end of month expenses?
  • worried about tax reporting?

If the answer is YES to many of the above questions then wait no more!

Refer them to get started with Otter and our solutions to help restaurants start Serving Smarter™.

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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