FAQs

Jessica Barum
Jessica Barum
  • Updated

Otter product

FAQs about Otter Solutions and Customer Setup

Otter Help Center

How much does Otter cost? (Pricing)

What is the value of Otter?

Otter Ideal Customer Profile

Qualifying questions to identify good candidates to Otter

What integrations does Otter have?

Otter Sales and Onboarding Process

Customer Setup Process

Add additional locations or virtual brands to existing Otter accounts

 

Partner onboarding and support requests
How do customers add a new integration to their accounts?

What is Otter's company description to use in a partner listing or integration page?

I have a location that is currently being onboarded, how can I get support on this?

How can my customer return Otter's tablet or printer? (Hardware return)

 

Partner program support

How will I get paid for the referrals I send to Otter?

Partner Support contacts

 

Integration requests

I have issues with my integration, how can I get support?

 


If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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