Getting paid

Jessica Barum
Jessica Barum
  • Updated

How your earnings are calculated

Your referral commission is dependent on the merchant paying their first three monthly subscription fees to Otter. 

Below are some factors that might impact your earnings:

  • If a merchant's bill payment fails, then your earnings are paid out only after the payment is retried and successfully processed.

  • If a merchant's subscription as a free trial period, then your earnings are not paid out until the merchant's trial period has ended and the first three monthly subscription payments are successfully processed.

  • Stores without an associated subscription fee don't contribute to your referral earnings.

The referral fee you are entitled to is what has been agreed on the Partner Agreement between you and Otter.

Payout threshold and schedule 

To receive a payout from Otter, you must be entitled to at least $100 in earnings. Earnings acquired from the 1st to the final day of the month will be paid out after receiving your invoice for the amount owed on the following month.

Commission invoices

To receive payouts, please send us your invoice to partners-invoices@tryotter.com, after the month has ended.

Your invoice must include:

- your bank account information for payout

- be addressed to the respective Otter entity per table below

Country Legal Entity Legal Address VAT Number
United States Wired Up Solutions LLC 777 South Figueroa St, Suite 4100, Los Angels, CA 90015 USA N/A
Canada Otter Operations CAN ULC 2200 HSBC Building, 885 West Georgia Street, Vancouver, British Columbia, V6C 3E8 GST #: 706972536 RT0001
United Kingdom Otter Operations UK Limited C/O Corporation Service Company (Uk) Limited, 5 Churchill Place, 10th Floor, London, United Kingdom, E14 5HU 267444578
Spain Otter Operations ESP S.L Calle Raimundo Fernandez Villaverde, 61, 28003, Madrid, Spain B01634088
France Otter Operations FRA SAS 6 rue de Bassano 75116 Paris FR85889229159
Portugal POR Otter Operations, Unipessoal LDA Rua Joao Chagas, No. 10B Direito, 1500-493 Lisboa PT516119940
UAE Food Future Technology FZ-LLC ED-59, 1/Floor, Building 12, Dubai Internet City, Dubai, UAE N/A
Saudi Arabia Smart Storage Company for Investments LLC Hamad Tower, King Fahad Branch Road, Al Olaya, Riyadh, 12212, Kingdom of Saudi Arabia 310516221700003

Payouts are processed up to 15 business days after receiving your invoice, to the bank account provided on your invoice.

Payment methods

Otter pays partners via bank transfer to the bank account information provided on the invoice sent to Otter for payment.

Payment disputes

If you believe that the amount of revenue that you've received is incorrect, then contact Partner Support (partners-invoices@tryotter.com) with details.


If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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