How does a customer connect to an integration?

Jessica Barum
Jessica Barum
  • Updated

Customers can now connect to many available integrations by logging into their Business Manager Portal!

For that, they need to have their partner's login information, and they may begin connecting as shown below: 

Log into the Business Manager Portal 

Click on the Integrations Tab. From here, there are two options: 

  • Connected All currently connected integrations
  • Explore Area to add new integrations

Note: Restaurants may also add additional locations through the Connected tab, by clicking on the house icon displayed. From here, add the delivery partner login information, then select the location they'd like to add. 

Home_Page_Top_right_Settings_to_get_to_Integrations_tab_.png

Integrations_-_Connected_tab.png

Integrations_Tab_-_Connect_OFOs_page.png

In the Integrations Tab, select All Integrations, then click Connect 

 

Note: If the customer runs into any issues, please refer to the tool-tips on the left-hand bar of the portal.

 

OFO_Connected_.png

Enter the Partner Login Information Delivery_Partner_Credential_Input_page.png
Enter & Confirm the Store Information  Screen_Shot_2021-10-09_at_3.39.23_PM.png

And it's Finished! 

To connect other partners, simply click on Connect

Screen_Shot_2021-10-09_at_3.40.36_PM.png

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If your integration is not showing up on the Integrations Tab of the merchant Business Manager as explained in the pictures above or if your customer needs additional help or information, direct them to contact us via the following:

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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