Metrics Explorer

Stefania Sarti
Stefania Sarti
  • Updated


Metrics Explorer allows restaurant operators to create their own custom analytics reports to meet their specific and varied reporting needs. Users create charts and tables by selecting a metric, breakdown dimension, and chart configuration.



  • New Metrics Explorer tab in the Analytics App

  • Metric selection: ability to select any metric* from the Otter metric catalog such as Gross sales, Order issues, Promoted sales, etc

    • *metrics based on Analytics package

  • Filter selection: ability to select available filters based on the selected metric and data set

  • Dimension selection: ability to select a dimension to breakdown the data based on the selected metrics. All metrics include Channels, Locations, and Brands as available dimensions. Certain metrics will have additional dimensions available such as Cancellations > Cancellation reason

  • Data table displaying the selected dimension with daily breakdown columns

  • Export the data table to CSV

  • Search bar in the data table

Metrics explorer _ Restaurant Dashboard (1) (1).gif



What metrics can I explore?

Your metrics will be dependent on the plan you currently have. Advanced Analytics customers (Otter Advanced Analytics, Pro, Standard, and Premium) get access to a wider range of metrics including downtime, order issues, cancelations, and more.


When should I use the metrics explorer vs. the other reports in Analytics?

Think of the metrics explorer as an analytics “workbench” that allows you to immediately examine any metric across all your reports. Meanwhile, the built reports in Analytics have all the metrics per functional area of your business. A good idea is to use:

  • Metrics Explorer: Going deep into a specific metric, analyzing patterns and grouping by dimensions

  • Standard Reports: Understanding each functional area of your business - operations, menus, etc.


Can these reports be exported?

Yes, there is an export button above the data table. 


Can these reports be scheduled?

Yes, and no. The report created in the Metrics Explorer feature cannot be scheduled directly but, you can create the same report in Scheduled Reports using the report builder.


If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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